Credit & Collections Services Specialist
About The Position
WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Credit & Collections Services Specialist in our Green Bay, Wisconsin location. This position offers a hybrid work arrangement. WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.
Requirements
- High School Diploma, HSED, or GED
- 3+ years - Customer Service experience including negotiating with customers and dealing with difficult customer situations
- 3+ years - Experience performing credit & collections and analyzing customer billing
- 3+ years - Experience with computer applications including Microsoft office products (i,e; Excel, Word) and customer billing systems
Nice To Haves
- Associates Degree in Business Administration, Finance, Lega/Paralegal, Credit or Accounting
- Demonstrated leadership skills
Responsibilities
- Provides efficient operational support ensuring public and employee safety
- Receives, prioritizes, logs and dispatches appropriate field personnel
- Receives inquiries from multiple workgroups
- Assist field personnel in closing out orders
- Ensure high level of productivity by effectively receiving and dispatching all types of work to resources under their control
- Update or notate basic account information in Open cIS
- Answer and make miscellaneous telephone calls
- Update various processes & procedures
- Update or add field alerts to accounts in Open cIS
- Analyzing, disconnecting, and/or scheduling accounts for disconnection and/or legal action
- Completing credit related work items
- Reviewing confidential customer account information to insure accurate billings
- Contacting customers regarding account applications and set up, skip tracing, and other various collection issues; billing theft and fraud, bankruptcy, mortgage foreclosure, and farm rewiring loans. These contacts may be escalated because of the nature of the call (service refusal, denial of medical extension)
- This group collaborates with the Customer Communication Center, site operations, bank personnel, county agencies, attorneys, collection agencies and court officials to substantiate account information
Benefits
- competitive pay and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
