Credit & Collections Specialist

Revelyst Outdoor•Irvine, CA

1d•$20 - $25•Hybrid

About The Position

Revelyst, is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors. The Collections Specialist will be part of the Credit team serving as the primary credit contact to the assigned customer base of consumer and sporting goods retailers. This role will require experience in commercial collections, chargeback resolution, and business operational processes. A sharp focus on researching, understanding, explaining, and resolving all issues that are preventing payment.

Requirements

At least 3-5 years of experience in commercial credit and collections, with a strong track record of successfully managing collections, deductions, and resolving disputes with consumer products and sporting goods retailers.
An understanding of credit risk assessment, collections strategies, customer account reconciliations, and retailer contracts.
Experience with ERP systems such as SAP, Oracle or Netsuite;
Proficiency with Microsoft Office applications (Outlook, Excel, Word, Teams, etc.).
Clear and concise verbal and written communication skills; excellent analytical and problem-solving skills.
Ability to work in a complex organization having multiple business units, brands and ERP systems.
Ability to work independently while supporting team goals in a fast-paced, high-volume environment with high expectations; properly prioritizing job responsibilities and issues to meet deadlines and expectations.
Proactive and detail-oriented approach emphasizing accuracy in managing tasks and achieving targeted goals.
Agility to be able to swiftly and successfully transition to shifting priorities in a dynamic environment; well organized and able to successfully multi-task.
Customer Service oriented mindset and behaviors to build positive professional relationships with internal and external partners and appropriately represent the Credit Department.
Confidence, professionalism, determination, focus, and dedication to achieving high expectations.
Ability to work on site in our Irvine, CA offices at least 4 days per week.

Nice To Haves

Experience utilizing large retailers’ portals preferred.
An associate or bachelor’s degree in Finance, Accounting or Business Administration; certification from a commercial credit professional group; or equivalent experience.

Responsibilities

Manage a high-volume portfolio of consumer and sporting goods retailers ranging in size from sole proprietors to regional chains ensuring timely collections, researching and performing account open item reconciliations, maintaining strong customer relationships, and mitigating company risk in a goal-oriented Credit department.
Analyze, investigate, and resolve customer disputes and deductions from payments within SOP guidelines for all customers in the portfolio.
Schedule payment arrangements with customers or escalate collection issues to management.
Monitor past due balances maintaining the customers’ balances as current. Execute quick turn calls and/or emails to collect from many customers daily.
Address customer disputes and payment issues by partnering with cross-functional teams such as Sales, Customer Service, and Distribution.
Maintain thorough collection and activity notes on each customer. Be prepared for management inquiries on any of the assigned customers.
Evaluate each customer’s credit status when reviewing held orders to be released and resolve issues or escalate to management as required.
Provide excellent customer service regarding credit, collections, and chargeback issues to internal and external partners.
Support the development and implementation of credit, collections, and chargeback policies and procedures maintaining best practices and efficiencies.
Contribute ideas to process improvement initiatives and system enhancements to increase efficiency and reduce risk.
Prepare and present reports on collection performance, held orders, account status, and risk exposure to management.
Other duties as assigned.