Credit & Collections Specialist

EF Johnson Technologies•Irving, TX

1d•Hybrid

About The Position

As a Credit & Collections Specialist, you’ll administer credit and collections policies and procedures, including the processing of customer documentation and cash activity. This role supports customers through invoice distribution, cash application, and account reconciliation activities while ensuring accurate and timely account management. The position serves as a liaison between customers and internal departments, providing excellent customer service, facilitating effective communication, and ensuring the accurate exchange of information to support customer satisfaction and business objectives. This role is hybrid.

Requirements

5+ years’ experience in hands on accounts receivable work.
Experience using IBM-compatible personal computer and standard MS-DOS and Windows business software.
Experience with Microsoft Word and Excel.
Strong organizational, prioritization, and time management skills.
Ability to exercise sound judgment and maintain positive, professional interactions with customers and company personnel.

Responsibilities

Research and resolve customer inquiries, disputes, payment discrepancies, and short payments related to invoices and account activity for both current and past-due accounts, ensuring timely and accurate resolution.
Respond to customer and internal inquiries in a professional, courteous, and timely manner to support positive business relationships and exceptional customer service.
Prepare, distribute, and maintain invoices, credit memos, and account statements in a timely and accurate manner.
Maintain and monitor customer contact and address information for active accounts receivable accounts to ensure the accuracy of account records and communications.
Process and apply customer payments within the accounting system by reviewing and validating posted bank transaction information.
Reconcile daily cash receipts and balance cash activity at month-end to ensure posted cash transactions accurately match bank records.
Process credit card payments for current and past-due accounts, including entering payment information, transmitting transactions for authorization, and releasing orders upon approval.
Reconcile credit card and customer payments to account balances on a monthly basis, ensuring accurate account records and timely resolution of discrepancies.
Generate and maintain reports identifying delinquent or problem accounts, collection activities, and account status to support collection efforts and management decision-making.
Exhibit desirable and appropriate professional behavior including leadership, sense of urgency, independent judgment, teamwork, creative thinking, and personal integrity to provide for a cohesive, productive unit dedicated to the achievement of corporate goals.
Complete other duties as assigned.
Agree to abide by the established Approval Matrix.