Credit & Collections Manager

Midland Garage Door • West Fargo, ND

1d • Onsite

About The Position

Midland Garage Door Mfg. Co. is looking for an experienced Credit & Collections Manager to join our growing Finance & Accounting team. This role is responsible for managing the credit and collections process by monitoring customer payment activity, communicating with customers regarding past due balances, and working collaboratively with internal departments to minimize credit risk.

Requirements

• Strong verbal and written communication skills with the ability to handle difficult conversations professionally.
• Ability to negotiate payment solutions while maintaining positive customer relationships.
• Excellent organizational and time management skills with the ability to prioritize multiple accounts.
• Strong attention to detail and accuracy.
• Ability to analyze financial information and exercise sound judgment.
• Ability to remain calm and professional during challenging customer interactions.
• High level of integrity and confidentiality when handling financial information.
• Microsoft Office proficiency required, especially Excel, Word, and Outlook.
• Have prompt and reliable attendance.

Nice To Haves

• Experience using ERP/accounting software preferred.

Responsibilities

• Manage Midland's accounts receivable portfolio by monitoring customer payment activity and reducing outstanding balances.
• Contact customers by phone and email regarding past-due invoices and negotiate payment arrangements.
• Make credit decisions, including placing and releasing customer credit holds in accordance with company policies.
• Review customer creditworthiness and recommend credit limits for new and existing accounts.
• Investigate and resolve billing discrepancies by partnering with Sales, Customer Service, and Accounting.
• Monitor aging reports, prepare collections and receivable reports, and identify trends to improve cash flow.
• Coordinate collection efforts with outside agencies or legal counsel when necessary.
• Support month-end accounting activities, annual audits, and other accounting functions as needed.
• Maintain accurate documentation while handling confidential customer financial information with professionalism.
• Recommend process improvements that strengthen collections, reduce risk, and improve overall efficiency.

Benefits

• Medical and Dental insurance with company contribution
• HSA company contribution and match
• 401K with company match
• Company paid life insurance
• Vision insurance
• Company paid short-term disability and company contribution towards long-term disability
• Supplemental insurance options
• Parental Leave
• Childbirth Recovery Leave
• Vacation and Sick Time
• Holiday pay
• Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree