Credit & Collections Manager

Rumpke Waste & Recycling • Colerain Township, OH

4d • Onsite

About The Position

The Credit & Collections Manager is responsible for providing direction, supervision, and development to the team of collection representatives. This leadership position is responsible for ensuring that the team manages each assigned portfolio for timely collections while providing outstanding customer service. In this role, the Manager is focused on continuous process improvements, forecasting results, and managing expectations of the business partners across Rumpke.

Requirements

• Strong analytical and problem-solving skills, interpersonal skills, and ability to develop working relationship with the business leaders within the company
• High degree of integrity and ability to maintain confidentiality and trust around sensitive compliance issues
• Excellent written, verbal communication, and negotiation skills required
• Strong organizational and time management skills
• Proficient in Microsoft Office applications
• Technical knowledge of laws and regulations covering credit and collection activities
• Previous 3 years Management Experience
• Legally eligible to work in the United States
• Valid driver’s license (if applicable)
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language

Nice To Haves

• Experience in Credit and Collections, a plus
• Bachelor's degree in accounting, finance, or a related field preferred

Responsibilities

• Establish and maintain the credit and collections department’s operating standards, credit and collection policies, goals/objectives, and procedures
• Responsible for hiring, training, and managing credit and collection team by providing direction, feedback, training, and performance evaluations
• Develop benchmark and measurement tools to set expectations, assess departmental and individual performance, and establish proper goal setting
• Confer with other departments regarding credit related matters; prepares credit and collection reports, analyzes trends, and makes suggestions for improvement
• Optimize collections while also ensuring customer relationships remain strong, often finding creative win-win solutions with internal and external customers
• Review financial condition of prospective customers to determine credit worthiness, establish appropriate credit limits, and monitor risk exposure
• Establish, implement, and maintain an effective delinquency control and follow-up program for all customer accounts that are late, delinquent, potentially delinquent, or written-off
• Drive the dispute resolution process by partnering with the internal business; Serve as the escalation point for customer disputes
• Establish alternate credit arrangements for high-risk customers to minimize bad debt write-offs that would negatively impact the profitability of the company
• Stay current with changes in state and federal laws governing debt collections and bankruptcy
• Represent the company in all credit and collection legal matters; includes managing third party collection agency’s activities on Rumpke’s behalf, authorizing the referral of accounts to third party collection agencies, and approving related expenditures, including collection agency charges, legal fees, court filing and suit fees
• Ensure the Collection team operates within the confines of the Federal Fair Debt Collection Practices Act (FDCPA)
• Perform other duties as assigned

Benefits

• health
• dental
• vision
• matching 401(k)
• life insurance
• paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager