Credit Manager - Water Credit & Collections
About The Position
The Credit Manager – Water Credit & Collections position reports to the Director of Collections within the Global Business Services Team. This is responsible for the strategic direction of Credit & Collections for the Water business and manages a portfolio of $170M+ in AR. This position will be a critical business partner to the General Management, Sales, and Finance teams of the Water Business. In addition, this position is accountable for maintaining and developing sound credit policies and processes to ensure prompt, efficient collection of accounts receivable and minimization of bad debt losses. This leader will manage a team of about 10 credit associates.
Requirements
- Bachelor’s Degree in Finance, Accounting, Economics, or related field
- 5 years of credit, accounting and/or finance experience
- Immigration sponsorship not available for this role
Nice To Haves
- 3 years of management and/or leadership experience
- Strong verbal and written communication skills and the ability to interact with multiple levels of management and across functions and divisions
- Excellent analytical, critical thinking and problem-solving skills
- Proficiency in Microsoft Office Suite software (Excel, Word, Access, Outlook, PBI), workflow software, and ad hoc reporting tools and databases and ability to transfer financial analysis into insights and action plans
- Understanding of and experience in the Order To Cash / Service to cash processes
- Strong leadership skills with the ability to manage multiple projects within given deadlines in a fast paced and complex environment
- Ability to create, implement and continuously improve and optimize processes in a changing environment
- Previous experience working in SAP
- Self-motivated and results driven
Responsibilities
- Ensures sound policies, processes, and controls around Credit Services activities.
- Partners with internal teams impacting collections (Accounts Receivable, Billing, Disputes, etc.) to ensure support, end-to-end Order to Cash process are running smoothly and identifies solutions for improvement to speed up collection efforts.
- Responsible for the Water portfolio metrics including aging (31+ days, 61+ days, 6 months+ and 1 year+ past due aging), DSO and bad debt write-offs.
- Ensure understanding of accounts driving aging/DSO and that appropriate internal and customer action plans are in place to reduce aging and root cause analysis is completed to identify and fix issues to improve cash flow.
- Prepares timely and meaningful analysis related to credit and collections activities for portfolio including, but not limited to, DSO, aged receivables, risk, and write-offs.
- Lead contact for internal and external audits and process improvement initiatives.
- Provides explanations and implements solutions to root cause problems regarding key metric reporting to keep GBS and division informed of issues pertaining to cash flow activity.
- Hires, trains, and directs staff members to align with GBS aging and DSO objectives.
- Coaches associates to use sound judgment, communicate effectively, lead internal and external customer meetings, and handle difficult customer situations; intervenes in escalated situations as necessary.
- Demonstrates urgency to resolve issues with associates, internal and external customers.
- Accountable for developing and motivating associates toward greater responsibility or advancement.
Benefits
- Annual bonus pay based on performance, per plan terms.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
