Credit/Collections Clerk-Buena Park, CA

Amada • Buena Park, CA

2d • Onsite

About The Position

The Credit/Collections Clerk is responsible for collecting assigned accounts, which may include Amada America, Inc. and Amada Capital Corporation finance contracts. This role involves using aggressive follow-up collection techniques to pursue and collect all collectable past due monies and determining the factors relating to customer delinquency or holding of monies due Amada. The clerk will collaborate with various departments and managers to resolve disputes or conflicts, such as invalid PO's, invoicing errors, incorrect shipments, and service errors. Additionally, the position requires reporting any account believed to be in financial difficulty or unable to make payments to the Supervisor or Manager. The role also involves processing and submitting customer account adjustments, including sales tax adjustments, A/R refunds, and Bad Debt write-offs, as well as releasing customer orders on hold for credit reasons. Other activities as assigned by Credit management are also part of the responsibilities.

Requirements

• 3+ or more years of experience
• Microsoft Office programs at intermediate level – Excel and Word
• Previous experience using larger scale operating software for daily operations
• Solid knowledge of Internet use

Responsibilities

• Collect assigned accounts, which may include Amada America, Inc. and Amada Capital Corporation finance contracts.
• Use aggressive follow-up collection techniques to pursue and collect all collectable past due monies.
• Determine all factors relating to the customer’s delinquency and/or holding of monies due Amada.
• Work with various departments and managers to resolve disputes or conflicts to conclusion, such as invalid PO’s, invoicing errors, incorrect shipments, service errors, etc.
• Report any account believed to be in financial difficulty and/or not currently capable of making their payments to Amada as they become due to the Supervisor or Manager.
• Process and submit customer account adjustments such as sales tax adjustments, A/R refunds and Bad Debt write-offs.
• Release customer orders on hold for various Credit reasons.
• Filing
• Copying
• Scanning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed