Credit & Collections Associate

Airgas•Grimsby, ON

7d•$60,000 - $65,000•Hybrid

About The Position

Under the direction of the CFO, the incumbent is responsible for the management and collection of outstanding customer accounts through telephone and/or written correspondence while maintaining a high level of customer service. Maintains a safe working environment by following Airgas/Red-D-Arc’s health and safety guidelines. Provides exceptional internal and external customer service regarding, but not limited to, collection issues, customer refunds, account adjustments, discrepancies, short payments, and reconciliations. Takes care of overseeing and improving account health for assigned accounts to ensure stability. Partners with Management and Sales to resolve complicated accounts and advance the collection process. Facilitates or contributes to company collection meetings and follows up effectively with sales and other departments to foster understanding of customer account status. Gathers and interprets required aging reports from the ERP and Power BI to support decision-making. Answers high-volume phone calls and emails with a helpful and professional approach. Participates in collaborative team meetings to share insights and support peers. Contributes to achieving defined department goals and metrics through consistent effort. Contributes to the team’s overall success by performing other related duties as required.

Requirements

Post-secondary education from University or College Degree or equivalent work experience
Minimum of 2 years of Credit and Collections experience.
Working knowledge of finance, billing and collections procedures.
Strong technical skills to produce effective spreadsheets, reports, and documents as well as strong interpersonal skills to complete effective presentations, as required.
Communicates with clarity, verbally and in writing, in one on one or group situations, over the telephone and via email.
Ability to anticipate and solve problems, act decisively and persist in the face of obstacles.
Ability to multi-task and work independently with little supervision.

Nice To Haves

Working knowledge of Microsoft Dynamics 365 is an asset.
Bilingual, French and English, is an asset.

Responsibilities

Management and collection of outstanding customer accounts through telephone and/or written correspondence while maintaining a high level of customer service.
Maintains a safe working environment by following Airgas/Red-D-Arc’s health and safety guidelines.
Provides exceptional internal and external customer service regarding, but not limited to, collection issues, customer refunds, account adjustments, discrepancies, short payments, and reconciliations.
Overseeing and improving account health for assigned accounts to ensure stability.
Partners with Management and Sales to resolve complicated accounts and advance the collection process.
Facilitates or contributes to company collection meetings and follows up effectively with sales and other departments to foster understanding of customer account status.
Gathers and interprets required aging reports from the ERP and Power BI to support decision-making.
Answers high-volume phone calls and emails with a helpful and professional approach.
Participates in collaborative team meetings to share insights and support peers.
Contributes to achieving defined department goals and metrics through consistent effort.
Contributes to the team’s overall success by performing other related duties as required.