Credit & Collections Analyst

Salesforce•Toronto, ON

6d•CA$53,900 - CA$74,200

About The Position

Salesforce is seeking a Credit & Collections Analyst to manage a complex enterprise portfolio, monitor AR aging in accordance with Invoice Life Cycle Guidelines, and exercise due diligence and business judgment to evaluate a customer’s ability or willingness to pay. This role involves partnering with internal teams to drive process improvements, facilitate contract/invoice adjustments, and resolve account issues. The analyst will also participate in ongoing policy development and required trailheads.

Requirements

Professional-level fluency in SPANISH is REQUIRED.
2+ years of professional collections experience with a proven track record in a management or leadership role.
Bachelor’s degree or an equivalent combination of education and professional experience.
Excellent verbal and written communication skills with the ability to manage diverse customer and internal stakeholder interactions.
Ability to excel in a high-growth, fast-paced environment while maintaining high accuracy and meeting strict deadlines.
Demonstrated ability to collaborate on complex account resolutions, process improvements, and contract adjustments.

Responsibilities

Manage a complex enterprise portfolio, monitoring AR aging in accordance with Invoice Life Cycle Guidelines.
Exercise due diligence and business judgment to evaluate a customer’s ability or willingness to pay.
Partner with internal teams to drive process improvements, facilitate contract/invoice adjustments, and resolve account issues.
Participate in ongoing policy development and required trailheads.