Credit & Collections Analyst (12-Month Contract)

Spin Master•Toronto, ON

74d•$55,000 - $65,000•Hybrid

About The Position

Reporting to the Senior Manager, Credit & Collections, the Credit & Collections Analyst will be responsible for assessing customer credit risk, timely collecting outstanding debts owed to the Company, as well as reconciling and managing customer accounts receivable. The Credit & Collections Analyst should be able to understand and translate large amounts of financial information, negotiate tactfully, and persistently contact customers to collect amounts owed to the Company. This role supports cash flow management by monitoring credit limits, analyzing payment trends and resolving billing/ payment disputes. The successful candidate will demonstrate critical thinking and problem-solving skills and the ability to operate in a fast-paced, dead-line oriented environment.

Requirements

Post-secondary degree/diploma in finance, business or related field
2-5 years previous experience as a collector (CPG/ public company preferred)
Demonstrated experience improving the collection process
Experience with SAP (or other large ERP system), High Radius an asset
Strong computer literacy skills with Microsoft Office and advanced level Excel skills (pivots, v-lookups, and advanced formulas)
Excellent verbal and written communication skills
Ability to manage multiple priorities effectively and act with a strong sense of urgency
Strong organizational skills, self-initiative with a process improvement mindset
Excellent interpersonal skills and the ability to work with a variety of people at different levels within the organization

Responsibilities

Review and analyze customer credit applications and financial information
Make recommendations to increase/decrease or revoke customer credit limits based on financial information, payment history and order cadence
Monitor accounts receivable aging reports and identify accounts to be collected according to the Company’s collections strategy
Conduct collection activities via phone, email, and written communication
Investigate and resolve billing discrepancies or payment disputes
Maintain accurate records of customer accounts and collection activities
Collaborate with sales, customer service, and finance teams on account issues
Recommend credit holds or account escalations when necessary
Prepare reports on credit exposure, collection performance, and aging trends
Ensure compliance with company policies, internal controls and audit requirements
Support all projects under the Company’s digital transformation initiatives