Credit & Collections Analyst (Contract)
About The Position
MedCerts – a Stride Inc. company (NYSE: LRN) – is a national online training provider dedicated to strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas such as allied healthcare and IT, MedCerts serves individuals from diverse backgrounds, including military members and their families, career changers, and those seeking new opportunities. MedCerts delivers career training through high-quality, video-based instruction, virtual simulations, interactive learning experiences, and hands-on training through experiential learning solutions. The company partners with workforce organizations, healthcare providers, and academic institutions to help build talent pipelines and provide pathways to career advancement, including opportunities for articulated college credit. MedCerts is part of Stride, Inc., a leader in transforming the teaching and learning experience through innovative, technology-enabled education solutions. Stride provides high-quality curriculum and programs to learners across primary, secondary, and post-secondary settings, as well as to military and enterprise partners. For more information, visit medcerts.com. This role is responsible for student loan verifications and collections activities, including validating loan amounts, reconciling balances and monitoring overdue accounts for B2B and Workforce partners. The position works closely with customers to resolve outstanding balances while ensuring compliance with FDCPA and FCRA regulations. The ideal candidate has strong collections experience, excellent communication and negotiation skills, and is comfortable working across multiple systems including Excel, NetSuite, and Salesforce in a fast-paced environment.
Requirements
- Minimum of 3 years of collection experience required
- Broad knowledge of collection policies and procedures and the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA)
- Strong interpersonal and communication skills
- Excellent negotiation skills
- Proficient in Excel and Microsoft Office Applications
- Ability to work in a team-based environment, but also be a self-starter and work independently on assignments
- Adequately handle multiple demands calmly and effectively, while maintaining attention to detail and follow through
Nice To Haves
- Hands on experience with NetSuite and Salesforce preferred
Responsibilities
- Oversee new student payment plan program
- Manage invoicing, cash application, and the reconciliation of customer balances between multiple systems
- Monitor aged accounts receivables and identify overdue accounts for B2B and Workforce partners
- Conduct professionally handled collection of aged accounts receivables via telephone and e-mail
- Collect delinquent accounts in accordance with collection policies maintaining compliance with state and federal Fair Debt Collections Practices
- Maintain current knowledge of regulations, industry trends, and economic conditions that may affect collections
- Maintain accurate accounts receivable call histories
- Conduct payment reconciliation on accounts as needed
- Assist the A/R Manager in the ongoing process aimed towards increasing cash collections and reducing DSO
Benefits
- health benefits
- retirement contributions
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
