Credit & Collections Analyst

Allegion•Carmel, IN

2d•$65,000 - $83,000•Remote

About The Position

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

Requirements

BS/BA in Finance, Accounting, or other Business degree preferred. Equivalent work experience would be a possible alternative.
2 - 5 years of related experience required.
Excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
Solid professional business image with a team player attitude.
Ability to negotiate and effectively communicate judgment decisions.
Excellent written and oral communication skills required.
Detail oriented and organized.
PC literacy required.
Must be legally authorized to be employed in the United States.
Company does not intend to provide sponsorship for employment visa status.

Nice To Haves

Knowledge of risk mitigation tools such as forms of collateral and the bond and lien process are a plus.
Related work experiences with risk analysis and receivable collection a plus.
Strong customer service and general office experience preferred.

Responsibilities

Managing an accounts receivable portfolio of diversified customers.
Building effective customer relationships and collaborating with internal and external business partners to maximize collections.
Evaluating and making credit decisions on customer orders based on account performance and other credit related data.
Performing credit reviews on existing customers.
Spreading and analyzing financial statements.
Working with trade credit reports.
Managing dispute resolution, research, and resolution of unapplied cash and open credits.
Preparing month-end reports.
Prioritizing work to achieve or exceed stated collection metrics.
Using available collection software tools to execute effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO.
Ensuring timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
Proactively contacting customers concerning collections of past due receivables.
Providing phone support by handling incoming calls from sales offices and customers on a variety of items.
Developing and maintaining business relationships with customers (contractors and owners) and Sales Office personnel.
Monitoring assigned portfolio to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved program.
Recommending changes to the existing program where warranted; exceptions are corrected and/or brought to the attention of Management.
Preparing and recommending over line approval requests.
Performing account reconciliation and identifying and tagging disputed items within assigned portfolio.
Tracking and ensuring timely clearing of disputed items.
Initiating and maintaining follow-up to ensure all operating and action conditions placed on approved credit files are completed within established time frames.
Compiling all information necessary to comply with and complete reporting in a timely and efficient manner.
Following up on legal documentation required for a given customer account.
Managing risk management for accounts & projects within a given level of authority once training is completed.
Completing waivers of lien as required to obtain payment from customer.
Running credit reports and calling for credit references as needed.
Maintaining open communication and good working relationships with Manager and fellow teammates to ensure fulfillment of the Credit goals and objectives.
Performing all other related functions & projects as assigned.
Making decisions to hold & release orders based on credit line exposures and risk determination.
Creating workout plans for financially distressed customers that mitigate loss exposure to Allegion.

Benefits

Health, dental and vision insurance coverage
Unlimited Paid Time Off
401K plan with a 6% company match and no vesting period
Health Savings Accounts
Flexible Spending Accounts
Disability Insurance – Short-Term and Long-Term coverage
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program
Employee Discounts through Perks at Work
Community involvement and opportunities to give back
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching