Bilingual Credit & Collections Analyst - Canada

Piedmont Plastics • Toronto, ON

3d • CA$58,000 - CA$68,000 • Hybrid

About The Position

Piedmont Plastics is seeking a Bilingual Credit & Collections Analyst to join their team in Canada. This role is responsible for managing credit risk, collection activities, and the overall accounts receivable program. The position requires professional verbal and written communication skills in both English and French. This is a hybrid role, with four days per week in the office and one day remote. The successful candidate can be based in either Scarborough, ON or Montréal, QC.

Requirements

• Two to three years of credit and collections experience (high-volume environment preferred)
• The ability to communicate fluently in both English and French
• Strong working knowledge of credit and collections processes
• Knowledge of applicable laws, regulations, standards, and best practices related to commercial credit and collections
• Knowledge of sales tax requirements across multiple Canadian provinces
• Knowledge of standard office practices and procedures
• Experience using accounting software and related applications
• Advanced proficiency with Microsoft Office applications, particularly Excel and Outlook
• The ability to perform mathematical calculations quickly and accurately
• Excellent organizational and time management skills with the ability to prioritize work and meet deadlines
• The ability to manage multiple projects simultaneously
• The ability to work independently as well as collaboratively within a team
• The ability to establish and maintain positive working relationships with internal and external stakeholders
• The ability to thrive in a fast-paced environment

Responsibilities

• Review files to select delinquent accounts for collection efforts.
• Make collection calls on assigned accounts and process necessary correspondence with internal teams and external customers.
• Set credit limits on customer accounts.
• Evaluate customer records and recommend that accounts be closed, credit limit reduced or extended, or collection initiated, based on customer payment history, financial information, and purchasing activity.
• Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings and forwarding addresses.
• Interview customers by telephone to investigate complaints, verify accuracy of charges, or correct errors in accounts.
• Create and maintain databases documenting collection activities for all accounts.
• Prepare reports outlining current findings and recommendations for accounts being considered for write-off.
• Partner with sales and management when necessary, to accelerate the collection process, resolve disputes, and communicate effectively regarding customer accounts.
• Maintain customer sales tax status and valid exemption certificates.

Benefits

• Industry-leading wages ($58,000 - $68,000)
• A comprehensive benefits package including health, dental, vision, RRSP matching and paid time off.
• An opportunity to work in a growing industry

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed