Credit & Collections Analyst

Salesforce•Indianapolis, IN

21h

About The Position

Salesforce’s Collectors convert accounts receivable into cash by collecting customer payments, supporting the company’s cash flow and investment in operations and research and development. In this role, you will manage an assigned Enterprise portfolio, drive process improvement across market segments, and support specialized collection efforts involving M&A, AWS, MuleSoft, Tableau, and other areas. You will assess customer solvency and willingness to pay, help customers complete payments, negotiate approved payment plans for distressed accounts, resolve billing disputes with internal teams, and carry out collection activities under Salesforce policies and processes.

Requirements

Degree or equivalent relevant experience.
At least 1 year of credit collections experience in a high-growth environment or equivalent.
Experience contributing to process improvement initiatives and/or project management.
Strong organizational and customer relationship skills to manage high transaction volumes and varied customer interactions.
Demonstrated initiative and curiosity, including actively experimenting with AI tools.
Ability to thrive in a team, work independently, manage competing priorities, and deliver accurate results on deadlines in a fast-paced, high-growth environment.

Responsibilities

Manage an assigned Enterprise portfolio while balancing standard collections, process improvement initiatives, and specialty collections involving M&A, AWS, Tableau, MuleSoft, and other areas.
Evaluate account solvency and customer willingness to pay.
Facilitate customer payments by providing required documentation, such as invoices and payment instructions.
Negotiate payment plans for distressed accounts in accordance with the established approval matrix.
Resolve billing disputes with Sales Operations, Sales teams, and other internal stakeholders.
Escalate significant payment issues to Collections and Sales management.
Partner with Credit Analysts on financially distressed accounts.
Conduct collection activities in accordance with Salesforce policies and processes, including executing account suspensions on delinquent accounts.
Provide details of suspended accounts to the Write-Off and Bad Debt team.
Contribute to process improvement projects as assigned.