Credit & Collections Analyst

Allegion • Carmel, IN

1d • Remote

About The Position

Allegion is seeking a Credit & Collections Analyst to manage an accounts receivable portfolio of diversified customers. This role involves building effective customer relationships, collaborating with internal and external business partners to maximize collections, and working in a fast-paced environment where prioritization and teamwork are essential. The ideal candidate will embrace change and act as a change agent to continually improve the credit and collections process. Responsibilities include evaluating and making credit decisions on customer orders based on account performance and credit data, performing credit reviews, analyzing financial statements, and working with trade credit reports. Knowledge of risk mitigation tools such as collateral, bonds, and liens is a plus. Other duties include dispute management, research and resolution of unapplied cash and open credits, and preparing month-end reports. Excellent verbal and written communication skills are required.

Requirements

• BS/BA in Finance, Accounting, or other Business degree preferred. Equivalent work experience would be a possible alternative.
• 2 - 5 years of related experience required.
• Excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
• Solid professional business image with a team player attitude.
• Ability to negotiate and effectively communicate judgment decisions.
• Excellent written and oral communication skills required.
• PC literacy required.
• Must be detail oriented and organized.

Nice To Haves

• Related work experiences with risk analysis and receivable collection a plus.
• Strong customer service and general office experience preferred.
• Knowledge of risk mitigation tools such as forms of collateral and the bond and lien process are a plus.

Responsibilities

• Prioritize work to achieve or exceed stated collection metrics.
• Use available collection software tools to execute effective strategies and initiatives for continuous receivable delinquency improvement and lower DSO.
• Ensure timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests, and opportunities.
• Proactively contact customers concerning collections of past due receivables.
• Provide phone support by handling incoming calls from sales offices and customers on a variety of items.
• Develop and maintain business relationships with customers (contractors and owners) and Sales Office personnel.
• Monitor assigned portfolio to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved program.
• Recommend changes to existing programs where warranted; correct exceptions and/or bring them to the attention of Management.
• Prepare and recommend over line approval requests.
• Perform account reconciliation and identify and tag disputed items within the assigned portfolio.
• Track and ensure timely clearing of disputed items.
• Initiate and maintain follow-up to ensure all operating and action conditions placed on approved credit files are completed within established time frames.
• Compile all information necessary to comply with and complete reporting in a timely and efficient manner.
• Follow up on legal documentation required for a given customer account.
• Manage risk management for accounts & projects within a given level of authority once training is completed.
• Complete waivers of lien as required to obtain payment from customer.
• Run credit reports and call for credit references as needed.
• Maintain open communication and good working relationships with Manager and fellow teammates to ensure fulfillment of Credit goals and objectives.
• Perform all other related functions & projects as assigned.
• Make decisions to hold & release orders based on credit line exposures and risk determination.
• Create workout plans for financially distressed customers that mitigate loss exposure to Allegion.

Benefits

• Health, dental and vision insurance coverage
• Unlimited Paid Time Off
• 401K plan with a 6% company match and no vesting period
• Health Savings Accounts
• Flexible Spending Accounts
• Disability Insurance – Short-Term and Long-Term coverage
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level