Credit Card Systems Manager

SECU • Yonkers, MD

1d • Onsite

About The Position

The Credit Card Systems Manager should possess an authoritative knowledge of Credit Card Systems and its impact on Card Services, Loan Administration, and the Credit Union as a whole. This manager will be able to see the overall strategy, alternative approaches, a vision of what may be possible, and will be able to use this vision to guide the Credit Card Systems and Card Fulfillment Analysts in the department. The Credit Card Systems Manager will manage, plan, direct, coordinate, and supervise system changes and implementations related to credit card processing and fulfillment. This manager will interact regularly with key stakeholders, organizational leadership, and multiple vendors to implement credit card solutions, services, products, and enhancements to meet the current and growing demands of the Credit Union membership and employees. The manager is also responsible to immediately and effectively address production issues and enforce proper corrective resolution to satisfy member and employee impact, compliance, and regulatory requirements.

Requirements

• Bachelor’s degree -OR- associate’s degree and 9 years of relevant work experience.
• 5 years of relevant work experience.
• Experience working in large, enterprise level programs/projects.
• Strong experience working between multiple projects simultaneously, with varied degrees of complexity and duration.
• Able to document step-by-step processes, testing, and outcome as it relates to projects and any new change.
• Able to work collaboratively with others to accomplish objectives, while establishing confidence and respect.
• Possess excellent telephone, email, and personal communication skills, problem solving/troubleshooting skills, be very well-organized, professional, resourceful, and have a willingness to help others.
• Possess positive attitude and seek to foster strong working relationships between branch, operations, and our vendor partners.
• Displays a detailed comprehension of Microsoft Office Applications, especially Excel, Word, and Outlook.

Nice To Haves

• Bachelor’s degree.
• Project management and/or QA testing experience is preferred.
• Experience with Credit Card Operations or payment related industry.
• Hold a high understanding of how the implementation of new processes and/or services can best be achieved, as well as how those changes can affect our membership.
• Is well versed in the functionality of all systems that interact with credit card systems applications and has a technical understanding of Fiserv and Velera applications and processes.
• Possess knowledge of appropriate policies and procedures for recruiting, selecting, developing, counseling, disciplining, and evaluating performance of employees to retain a diverse workforce.
• Strong, proven, project management experience and skills.
• Able to synthesize requirements, break them into logical phases and identify key dependencies required for success.
• An in-depth knowledge of Credit Card Systems, Card Operations, and the Credit Union as a whole.
• Have a complete understanding of our credit card portfolio, test environments, M-Cycle, CICS, Okta, FDR/Fiserv, Fiserv Documentation, Product Control File and its purpose, OnBase, Visa Access, ROWnet, and MARGO Platform/Teller, as well as branch and operations departments.
• Has a full understanding of the job functions of other SECU Operations Departments, how they interact with Credit Card Systems, and how our initiatives may impact these departments.
• Displays the ability to interpret industry bulletins, newsletters and mandates from Visa, Fiserv, Velera, and InComm as they relate to products or processes.
• Displays a detailed comprehension of the Atlassian applications Confluence and Jira.

Responsibilities

• Prioritize, manage, and assign projects and change requests. Plan and implement change initiatives. Review and approve project presentations, test scripts, summaries, and other project related documentation. Participate in user requirements gathering and map those requirements into systems implementation, setup, and architecture configurations. Analyze results of system and integrated testing in conjunction with business stakeholders to ensure that all business requirements are met. Work to quickly mitigate risks and resolve blockers.
• Ensure the functionality of all credit card systems, applications, and processes remains intact. Communicate any issues and work to resolve quickly. Work with various systems and technical teams, vendors, and others as needed to scope requests, ensure access to needed applications, manage technical upgrades, and implement monthly, quarterly, or annual Business-as-Usual (BAU) initiatives.
• Support innovation and creativity by encouraging staff to accept and resolve challenges. Create and oversee the creation of training materials. Participate in cross-systems enterprise coordination and planning to deliver best systems value to the community, including architecture, data management, processes, and integration. Provide high-level escalated support to business users and manage escalation of support questions to the vendor. Report to key stakeholders and upper management on program status and progress.
• Establish expectations and clear direction for the department to meet goals and objectives. Motivate and engage employees through effective communication. Present information effectively in a manner suited to the characteristics and needs of the audience. Convey information clearly and concisely either verbally or in writing to ensure that the intended audience understands the information and the message.
• Observe and assess work of the Credit Card Systems team and provide feedback/approvals as needed. Develop plans for employees to gain necessary knowledge, skills, and abilities to successfully perform their duties. Plan for and support employees in career development opportunities. Assign work and establish work rules and acceptable levels of quality and quantity of work.
• Promote new, efficient ideas to leadership teams in Card Operations for making our current operations more productive.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree