Credit Card Fraud Specialist I Bilingual English and Spanish Required

JPMorgan Chase & Co. • Lake Mary, FL

8d

About The Position

As a Specialist I in Fraud at JPMorganChase, you will be the first point of contact for clients, providing customer service for various financial products. You will handle inbound calls, build customer relationships, and offer solutions to meet client needs in a fast-paced call center environment. The work follows a well-defined framework and established procedures; non-standard issues are referred to a supervisor. Fluency in spoken and written English and Spanish is required.

Candidates must be willing and able to work schedules during the operating hours, which may include evenings and weekends, and attend scheduled training. Training hours may differ from regularly scheduled hours.

Requirements

• Fluency in reading and speaking both Spanish and English.
• Communication, information-gathering, and decision-making skills.
• At least 1 year of customer interaction and support experience in phone or face-to-face settings, with the ability to multitask across computer systems and work accurately.
• Ability to manage complex customer interactions with empathy, composure, and sound judgment.
• Ability to adjust to new situations and navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, results-driven environments.
• Ability to solve problems and effectively present and explain solutions.
• Ability to learn products and systems quickly, embrace challenges, seek feedback, improve performance, and achieve goals.
• Proficient computer literacy, including experience using technology to solve problems and communicate professionally.
• High school diploma or GED.
• Willingness and ability to work schedules during operating hours, which may include evenings and weekends, and attend scheduled training; training hours may differ from regular work hours.

Nice To Haves

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.
• For internal applicants, experience supporting multiple CCB Operations functions or lines of business.

Responsibilities

• Manage a high volume of inbound calls, potentially more than 100 per day, and provide comprehensive support for financial products.
• Interpret customer needs and use customer-service expertise to provide ongoing insights.
• Navigate multiple computer systems efficiently and demonstrate adaptability and resilience.
• Work independently and collaboratively to support team success and achieve goals.
• Follow regulatory and departmental practices and procedures.
• Take ownership of customer interactions, treating customers with respect and responding with empathy.
• Refer non-standard issues to a supervisor.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED