Credit Associate

UPS • Moncton, NB

1d • Onsite

About The Position

This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have knowledge of multiple products, services, or business units.

Requirements

• Proficiency in the use of Microsoft Office products
• Strong organizational and prioritization skills
• Basic negotiation skills

Nice To Haves

• Bachelor’s Degree or International equivalent
• Prior Collections experience
• Experience handling objections and gaining commitment
• Previous customer service experience

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within the required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write off account balances.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level