Credit / AR Analyst

Papé Jobs•Eugene, OR

3d•Onsite

About The Position

PAPE’ GROUP, INC. is seeking a new team member to join their credit and AR team at their corporate office in Eugene, OR. At Pape’, they invest in your growth with robust training programs and continuous support. They offer competitive compensation, exceptional benefits, and a strong work-life balance. As the Credit & AR Analyst, you will support Accounts Receivable and Credit operations by providing exceptional service to customers and internal business partners while helping maintain the financial health of customer relationships. You will research and resolve customer account issues, analyze receivable balances and payment activity, support credit activities, and ensure customer accounts are accurately and effectively managed. You will work with customers and teams across Credit, AR, Operations, Sales, and Customer Service to research account questions and resolve issues. You will analyze aging, payment history, past-due balances, disputes, deductions, unapplied cash, credits, and other customer account activity to identify trends and resolution paths. A strong customer service mindset is important as you work to find solutions that support both customers and the business. You will also work extensively with data and technology, using MS Excel and other reporting tools to organize, analyze, and summarize large sets of data and turn detailed information into clear, digestible insights. You will work within SaaS and enterprise platforms such as Salesforce and Billtrust to research customer activity, manage information, support reporting, and help improve the overall customer experience.

Requirements

Strong analytical, problem-solving, organizational, and communication skills with a customer service mindset.
Proficiency in Microsoft Excel with the ability to work with, organize, and analyze data.
Associate or bachelor degree in Finance, Accounting, Business, Economics, Data Analytics, or a related field; relevant professional experience, training, or an equivalent combination of education and experience may be considered.
Experience in Accounts Receivable, Credit, Finance, Accounting, Customer Service, or a related business function preferred.
Experience working with SaaS/cloud-based business applications; experience with Salesforce, Billtrust, or similar platforms preferred.

Responsibilities

Provide exceptional customer service to external customers and internal business partners, responding to questions, researching account issues, and supporting timely resolution.
Review and analyze customer Accounts Receivable, including aging, payment history, past-due balances, disputes, deductions, unapplied cash, credits, and other account activity.
Support Credit activities through customer research, account reviews, credit analysis, and identification of potential risk.
Research customer account issues and partner with Credit, AR, Operations, Sales, Customer Service, and other stakeholders to reach resolution.
Develop and maintain reports, summaries, and analysis to provide visibility into Credit & AR performance and support business decision-making.
Use MS Excel to organize, analyze, validate, and summarize large datasets.
Translate large or complex datasets into concise, understandable information for business leaders and operational teams.
Monitor and analyze Credit & AR performance indicators, including aging, past-due exposure, DSO, current percentage, payment trends, customer concentration, and portfolio performance.
Work within SaaS and enterprise platforms such as Salesforce, Billtrust, Microsoft Office, and other financial and reporting systems.
Maintain accurate customer and account information and identify data discrepancies requiring research or correction.
Identify customer and portfolio trends, recurring issues, and opportunities to improve our customers’ experience.
Support month-end reporting, reconciliations, audits, and ad hoc Credit & AR analysis.
Assist with adoption of new technology, reporting capabilities, and system functionality within Credit & AR.

Benefits

Competitive pay based on your skills, training, and experience level.
401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs
Progressive Vacation Plans
Sick Leave
Paid Holidays
Advancement opportunities (promoting from within)
Open-door policy where your voice will be heard and your opinions will matter.
Training and mentoring to prepare you for your role and continued learning to grow your skills.