Credit / AR Analyst

Papé Group • Eugene, OR

3d • $22 - $27 • Onsite

About The Position

Pape’ is seeking a new team member to join their credit and AR team at their corporate office in Eugene, OR. At Pape’, they invest in employee growth through robust training programs and continuous support, equipping team members with the tools to succeed. They offer competitive compensation, exceptional benefits, and a strong work-life balance. The Credit & AR Analyst will support Accounts Receivable and Credit operations by providing exceptional service to customers and internal business partners, helping maintain the financial health of customer relationships. This role involves researching and resolving customer account issues, analyzing receivable balances and payment activity, supporting credit activities, and ensuring customer accounts are accurately and effectively managed. The analyst will collaborate with customers and teams across Credit, AR, Operations, Sales, and Customer Service. They will analyze aging, payment history, past-due balances, disputes, deductions, unapplied cash, credits, and other customer account activity to identify trends and resolution paths. A strong customer service mindset is important for finding solutions that benefit both customers and the business. The role also requires extensive work with data and technology, using MS Excel and other reporting tools to organize, analyze, and summarize large datasets, and translating detailed information into clear, digestible insights. The analyst will work within SaaS and enterprise platforms such as Salesforce and Billtrust to research customer activity, manage information, support reporting, and help improve the overall customer experience.

Requirements

• Strong analytical, problem-solving, organizational, and communication skills with a customer service mindset.
• Proficiency in Microsoft Excel with the ability to work with, organize, and analyze data.
• Associate or bachelor degree in Finance, Accounting, Business, Economics, Data Analytics, or a related field; relevant professional experience, training, or an equivalent combination of education and experience may be considered.
• Experience in Accounts Receivable, Credit, Finance, Accounting, Customer Service, or a related business function preferred.
• Experience working with SaaS/cloud-based business applications; experience with Salesforce, Billtrust, or similar platforms preferred.

Responsibilities

• Provide exceptional customer service to external customers and internal business partners, responding to questions, researching account issues, and supporting timely resolution.
• Review and analyze customer Accounts Receivable, including aging, payment history, past-due balances, disputes, deductions, unapplied cash, credits, and other account activity.
• Support Credit activities through customer research, account reviews, credit analysis, and identification of potential risk.
• Research customer account issues and partner with Credit, AR, Operations, Sales, Customer Service, and other stakeholders to reach resolution.
• Develop and maintain reports, summaries, and analysis to provide visibility into Credit & AR performance and support business decision-making.
• Use MS Excel to organize, analyze, validate, and summarize large datasets.
• Translate large or complex datasets into concise, understandable information for business leaders and operational teams.
• Monitor and analyze Credit & AR performance indicators, including aging, past-due exposure, DSO, current percentage, payment trends, customer concentration, and portfolio performance.
• Work within SaaS and enterprise platforms such as Salesforce, Billtrust, Microsoft Office, and other financial and reporting systems.
• Maintain accurate customer and account information and identify data discrepancies requiring research or correction.
• Identify customer and portfolio trends, recurring issues, and opportunities to improve our customers’ experience.
• Support month-end reporting, reconciliations, audits, and ad hoc Credit & AR analysis.
• Assist with adoption of new technology, reporting capabilities, and system functionality within Credit & AR.

Benefits

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree