Credit and Collections Supervisor (68316)

Tireco, Inc•Jacksonville, FL

2d•Onsite

About The Position

This role supervises and coordinates daily credit and collection activities of assigned team members, ensuring alignment with departmental priorities and timelines. The supervisor exercises independent judgment in reviewing and resolving Soft Hold Orders to ensure timely review, escalation, and prompt resolution. They ensure timely and accurate communication of credit holds and releases to Sales and Operations, review weekly aging reports, and direct appropriate collection strategies based on account status, risk level, and customer history. The position involves evaluating payment plans and special arrangements for compliance with credit policies, escalating exceptions as appropriate, and proactively identifying high-risk or deteriorating accounts with recommendations for credit risk mitigation. This role partners with Sales and Operations to balance credit risk while supporting revenue growth, ensures all internal and external credit-related communications are clearly documented in NetSuite, and monitors statement processing and collection workflow efficiency for improvement opportunities. The supervisor prepares and reviews files for third-party collection agency assignment, provides coaching, training, and performance feedback to team members, and plans/adjusts team schedules and workload distribution. They participate in performance review processes, analyze and prepare monthly reports on credit exposure, delinquency trends, and DSO performance, and participate in process improvement initiatives and internal audits. Finally, they serve as a supervisory-level point of escalation for internal team members and external customers.

Requirements

5+ years’ experience in Accounts Receivable, credit and collections, or related role
2+ years supervisory or team lead experience preferred
Strong understanding of credit risk assessment and financial statement analysis
Experience in corporate collections with large customer base
Proficiency in Excel (VLOOKUP, Pivot Tables), Word, MS Office, Outlook, Gmail, Teams, Twist
Experience with ERP systems (NetSuite preferred)
Strong analytical, communication, and negotiation skills

Nice To Haves

Bilingual preferred (English/ Spanish)
Bachelor's degree preferred but not required
Preferred industry experience in tire/wheels, auto parts, manufacturing, distribution

Responsibilities

Supervises and coordinates daily credit and collection activities of assigned team members.
Reviews and resolves Soft Hold Orders.
Ensures timely and accurate communication of credit holds and releases to Sales and Operations.
Reviews weekly aging reports and directs appropriate collection strategies.
Evaluates payment plans and special arrangements.
Proactively identifies high-risk or deteriorating accounts and provides recommendations to management.
Ensures all internal and external credit-related communications are clearly documented in NetSuite.
Monitors statement processing and collection workflow efficiency.
Prepares and reviews files for third-party collection agency assignment and monitors progress.
Provides coaching, training, and performance feedback to team members.
Plans and adjusts team schedules and workload distribution.
Participates in performance review processes.
Analyzes and prepares monthly reports on credit exposure, delinquency trends, and DSO performance.
Participates in process improvement initiatives and internal audits.
Serves as a supervisory-level point of escalation for internal team members and external customers.