Credit and Collections Specialist

Controlled Combustion•New York, NY

8h•Onsite

About The Position

Controlled Combustion, a 40-year-old full-service commercial heating company with over 150 employees, is seeking a Credit & Collections Specialist to join their team. This role involves daily interaction with customers via phone and email to address account status, payments, and other concerns. The specialist will be responsible for collecting on client accounts, ensuring a smooth process for both the client and the company. The ideal candidate will be detail-oriented, target-driven, a team player, experienced in all aspects of collections, and maintain a professional customer service approach.

Requirements

High School Diploma (or equivalent) required, Associate's or Bachelor's degree preferred.
Minimum of 2 years’ business to business collections experience.
Excellent verbal and written communication skills
Strong attention to detail and superior time management skills.
Strong analytical and problem-solving ability to provide solutions with limited direction.
Patience and ability to manage stress.
Working knowledge of MS Office and databases.

Nice To Haves

Experience with Microsoft Office: 1 year (Preferred)
Customer service: 1 year (Preferred)
Collection Management: 1 year (Preferred)
Experience with Maximo
Experience with Data Basics
Experience with Compliance Depot
Experience with Ariba
Experience with Ops Merchant
Experience with Paymode - X
Experience with Vendor Cafe
Experience with Nexus Systems Capsi Development
Experience with Coupa
Experience with Credit Reports
Experience with ARM Solutions

Responsibilities

Contact customer by phone/email to finalize collection of outstanding debts.
Utilize judgment to analyze the customers’ ability to pay and establish a repayment plan.
Monitor outstanding balance against set credit limit and escalate when the limit is exceeded.
Maintain accurate records and notes.
Respond to daily account queries and inbound calls and settle customer disputes.
Reprinting of invoices and statements if required by the customer for the processing of payments.
Identifying areas of opportunity for optimizing results and improving customer satisfaction.
Consistent customers follow up.