Credit and Collections Specialist

Syfan Logistics•Gainesville, GA

1d•Onsite

About The Position

The Credit and Collections Specialist is responsible for processing all special billing customers’ invoices, ensuring timely and accurate invoicing and collecting outstanding receivables. This role involves verifying all customer requirements for invoicing and resolving issues to facilitate timely payments. The specialist will work closely with internal teams to resolve billing issues and maintain positive customer relationships, supporting the company’s objectives. Additionally, the position supports credit and risk management by assisting with credit evaluations of debtors and maintaining credit files. Other duties required for the business may be assigned by management.

Requirements

Ability to work independently and collaboratively
Strong mathematical & data entry skills
High attention to detail and accuracy
Ability to manage multiple accounts and prioritize workloads
Problem-solving and conflict resolution skills
Proficient use of Microsoft Excel, Word, and Outlook
Knowledge of business accounting reports and principles
Effective communication via phone and email
Able to work time as needed for the success of the business
Minimum High School Diploma or GED required

Nice To Haves

Bachelor’s degree in accounting, Business Administration, or equivalent education preferred
1-4 years of factoring experience preferred

Responsibilities

Monitor accounts receivable aging and follow up on past-due accounts
Support audits by providing requested documentation and explanations
Provide excellent customer service while enforcing payment terms
Submit invoices on customer portals accurately
Handle customer visits pertaining to billing and collections questions and issues
Handle monthly statements generated for customers per request
Provide collections assistance for special billing customers
Conduct short pay reporting and collection
Maintain detailed notes and records in collection system
Escalate delinquent accounts according to company collection procedures
Assist in reviewing and processing credit requests for account debtors
Collect, verify, and maintain debtor credit information
Set up and update debtor profiles to ensure verified and accurate information is maintained, review credit line limits, and confirm terms in the factoring system
Ensure SOP is followed for accepting new debtors, escalate when necessary
Manage and maintain credit group mailbox, ensuring timely handling of requests and escalating matters to the appropriate team members