Credit and Collections Specialist
About The Position
This role involves processing special billing customers’ invoices, ensuring timely and accurate invoicing, and collecting outstanding receivables. The specialist will verify customer requirements for invoicing and resolve issues for timely payment, working closely with internal teams to maintain positive customer relationships and support company objectives. The position also supports credit and risk management by assisting with credit evaluations of debtors and maintaining credit files. Additionally, the specialist will perform other duties as assigned by management for the good of the business.
Requirements
- Ability to work independently and collaboratively
- Strong mathematical & data entry skills
- High attention to detail and accuracy
- Ability to manage multiple accounts and prioritize workloads
- Problem-solving and conflict resolution skills
- Proficient use of Microsoft Excel, Word, and Outlook
- Knowledge of business accounting reports and principles
- Effective communication via phone and email
- Able to work time as needed for the success of the business
- Minimum High School Diploma or GED required
Nice To Haves
- Bachelor’s degree in accounting, Business Administration, or equivalent education preferred
- 1-4 years of factoring experience preferred
Responsibilities
- Monitor accounts receivable aging and follow up on past-due accounts
- Support audits by providing requested documentation and explanations
- Provide excellent customer service while enforcing payment terms
- Submit invoices on customer portals accurately
- Handles customer visits pertaining to billing and collections questions and issues
- Handles monthly statements generated for customers per request
- Provides collections assistance for special billing customers
- Conducts short pay reporting and collection
- Maintain detailed notes and records in collection system
- Escalate delinquent accounts according to company collection procedures
- Assist in reviewing and processing credit requests for account debtors
- Collect, verify, and maintain debtor credit information
- Set up and update debtor profiles to ensure verified and accurate information is maintained, review credit line limits, and confirm terms in the factoring system
- Ensure SOP is followed for accepting new debtors, escalate when necessary
- Manage and maintain credit group mailbox, ensuring timely handling of requests and escalating matters to the appropriate team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
