Credit and Collections Specialist

ACCO Engineered Systems•Pasadena, TX

1d•Onsite

About The Position

JOB SUMMARY: To support maintenance of the highest possible quality of accounts receivable, by fully utilizing available resources to provide accurate and timely information to all customers and sales team. ESSENTIAL FUNCTIONS: Reconciliation of assigned customer accounts with open balances, collection of Invoices, submitting adjustments to correct billing errors. Communicate with the customer to request information and collect outstanding balances. Report on reconciliation and collection status for assigned accounts and take an active role in developing relationships with customers to facilitate the collections process. Provide assistance/backup for department Cash Application Specialist. This includes daily check deposits, ACH deposits, processing of credit card payments and month end reporting. Answer customer questions or work with analyst assigned to the account to resolve any issues. Additional duties as assigned.

Requirements

High School Diploma or Equivalent required
Complete understanding and ability to perform all essential job functions of a Claims & Cash Analyst, including reconciliation and collection of assigned accounts
Detailed knowledge of invoicing, writing up all types of billing adjustments
Ability to research customer claims, disputes and problem situations and utilize investigative skills to analyze Invoice disputes and internal documentation to resolve claims as appropriate
Ability to resolve problems and be proactive
Excellent oral and written communication skills for both internal and external communication
Analytical, detailed oriented, a self-starter, highly organized, highly accurate, flexible and a team player
Experience in MS Excel, Word, and proficient in typing and 10-key by touch
Ability to manipulate data in a heavy volume spreadsheet environment
Ability to work in fast-paced environment and able to meet deadlines with an attention to detail
Ability to negotiate successfully with customers, establishing a positive rapport, with a relationship that facilitates the collection process
Ability to diffuse difficult situations and conduct self in a professional and non-threatening manner
Experience communicating effectively and tactfully with persons on all levels including their staff, in person, on the telephone, and in writing, regarding reconciliation and collection issues, systems, processes and procedures
Ability to pay close attention to detail and provide good written and oral instructions
Experience organizing, prioritizing, and scheduling work effectively

Nice To Haves

Experience with Account Receivable and Customer Service software packages preferred
BA/BS degree in accounting/business/finance/computer science/systems or related field highly recommended

Responsibilities

Reconciliation of assigned customer accounts with open balances
Collection of Invoices
Submitting adjustments to correct billing errors
Communicate with the customer to request information and collect outstanding balances
Report on reconciliation and collection status for assigned accounts
Take an active role in developing relationships with customers to facilitate the collections process
Provide assistance/backup for department Cash Application Specialist
Daily check deposits, ACH deposits, processing of credit card payments and month end reporting
Answer customer questions or work with analyst assigned to the account to resolve any issues