3CCASWA - Credit and Collections Assoc - WA

TOTE Resources LLC•Tacoma, WA

5d•$39,449 - $57,247•Hybrid

About The Position

TOTE Resources is seeking a detail-oriented, customer-focused, and analytical Credit and Collections Associate to join our Credit and Collections team in Tacoma, Washington. In this role, you will support the efficient collection of receivables across TOTE Group companies by resolving outstanding account issues, facilitating customer communication, and ensuring timely payment of invoices. You will manage a diverse portfolio of customers ranging from small businesses to Fortune 500 organizations, while partnering with internal stakeholders to deliver outstanding customer service and financial support. At TOTE Resources, we are committed to our core values of Safety, Operational Excellence, Customer Experience, and Colleague Experience. If you enjoy problem-solving, relationship building, financial analysis, and customer engagement in a fast-paced environment, we encourage you to apply.

Requirements

High School Diploma or GED required
2–4 years of collections experience, preferably supporting large B2B (business-to-business) customer accounts.
Strong customer service and relationship management skills.
Excellent verbal and written communication abilities.
Strong analytical, problem-solving, and organizational skills.
Ability to prioritize competing deadlines and manage multiple priorities.
Ability to handle confidential information with professionalism and discretion.
Proficiency with Microsoft Excel (sorting, formulas, pivot tables)
Proficiency with Microsoft Word
Proficiency with Microsoft Outlook
Proficiency with Microsoft Teams
Strong understanding of collections, accounts receivable, and customer account management practices.
High attention to detail and commitment to accuracy.
Strong organizational and time-management skills.
Sound judgment and decision-making capabilities.
Ability to work effectively in a deadline-driven environment.
Ability to collaborate across departments and organizational levels.
Professionalism, empathy, and tact when navigating challenging customer situations.

Nice To Haves

Associate's Degree in Business or a related field preferred.
Experience with accounts receivable, collections, customer account management, or credit operations preferred.
Experience utilizing customer payment portals, collections systems, and credit review processes preferred.
Experience collaborating with sales teams and cross-functional business partners preferred.
Bilingual English/Spanish candidates are encouraged to apply.
Knowledge of Order-to-Cash (O2C) processes and financial operations.

Responsibilities

Manage a portfolio of assigned customer accounts and maintain a thorough understanding of account activity, payment history, and outstanding balances.
Develop and execute collection strategies to ensure timely payment of receivables.
Monitor delinquent accounts and escalate issues as appropriate.
Support the collection of Demurrage, Chassis, and Energy-related charges.
Manage Cash-on-Delivery (COD) collections to ensure payment is received prior to cargo release.
Maintain accountability for collection performance and account resolution.
Communicate with customers regarding account status, outstanding balances, payment arrangements, and billing inquiries.
Utilize customer payment portals for invoice uploads, follow-up activities, and issue resolution.
Develop an understanding of customer accounts payable processes to minimize payment delays.
Build and maintain strong relationships with customers and internal business partners.
Deliver professional, responsive, and solution-oriented customer service.
Investigate customer disputes, payment discrepancies, and billing concerns.
Analyze account histories, payment trends, and outstanding issues.
Determine the validity of disputes based on contractual obligations and company policies.
Resolve valid disputes and provide clear explanations for dispute determinations.
Partner with cross-functional teams to remove barriers to payment and improve customer satisfaction.
Distribute credit applications and coordinate collection of supporting documentation.
Submit information for customer credit reviews and evaluations.
Maintain accurate customer account documentation and records.
Investigate overpayments and facilitate customer refund processing.
Ensure compliance with departmental procedures, financial controls, and company policies.
Support continuous process improvement initiatives.
Respond to inquiries from internal stakeholders in a timely and professional manner.
Assist with departmental operations in the absence of the Credit & Collections Manager.
Participate in special projects and process improvement efforts.
Collaborate with business partners across multiple departments to achieve organizational goals.