Credit and Collection Analyst

A. Duie Pyle, Inc.•West Goshen Township, PA

10d•Onsite

About The Position

A. Duie Pyle, a family-owned business since 1924, offers integrated transportation and distribution solutions throughout the Northeast. Supported by a vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, the company provides flexible and seamless integrated solutions tailored to customer needs. The Credit and Collection Analyst I's primary responsibility is to collect monies owed A. Duie Pyle Inc. in a timely and efficient manner through telephone and email contact. This role is assigned Direct Bill LTL accounts owing less than $7K.

Requirements

HS Diploma or equivalent
Strong written and verbal communication skills
Knowledge of MS Office, especially Outlook, Excel, and Word
Ability to multitask and prioritize in a fast-paced environment with strong attention to detail

Responsibilities

Utilize all available tools and follow departmental best practices to identify and prioritize delinquent accounts that need to be worked.
Make telephone (20%) and email (80%) contact in a firm yet professional manner to resolve disputes and secure payment, while making every effort to maintain the customer relationship for ongoing business purposes.
Document the collections system to reflect all customer notes and actions taken.
Set and adhere to appropriate follow-up procedures to ensure timely payments.
Interact with multiple internal teams to research and resolve customer disputes.
Properly defend charges when a customer dispute is not valid.
Respond to external and internal customer inquiries in a timely and professional manner.
Handle Driver Collect and other time-sensitive ‘live’ issues with the highest sense of urgency, ensuring thorough and timely communication with customers, drivers, delivery agents, and partner carriers.
Evaluate the credit worthiness of new and existing accounts by reviewing payment trends, credit reports, credit references, and the internet.
Perform additional responsibilities as assigned.