Credit and Collection Analyst
About The Position
A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs. Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission. The primary responsibility of the Credit and Collection Analyst I is to collect monies owed A. Duie Pyle Inc. in a timely, efficient manner. Collections contacts are made via telephone and e-mail. The Credit/Collection Analyst I is assigned Direct Bill LTL accounts owing less than $7K.
Requirements
- HS Diploma or equivalent
- Strong written and verbal communication skills
- Knowledge of MS Office, especially Outlook, Excel, and Word
- Ability to multitask and prioritize in a fast paced environment with strong attention to detail
Responsibilities
- Utilizing all available tools and following departmental best practices identify and prioritize delinquent accounts that need to be worked
- Telephone (20%) and email (80%) contact is handled in a firm yet professional manner in order to resolve disputes and secure payment. Every effort is made to maintain the Customer relationship for ongoing business purposes
- Documenting the collections system to reflect all customer notes and actions taken
- Setting and adhering to appropriate follow-up in order to ensure timely payments
- Interacting with multiple internal teams in order to research and resolve Customer disputes
- Properly defending charges when a customer dispute is not valid
- Responding to external and internal customer inquiries in a timely and professional manner
- Driver Collect and other time sensitive ‘live’ issues must be handled with the highest sense of urgency. Communication with customers, drivers, delivery agents, and partner carriers must be thorough and timely
- Evaluating credit worthiness of new and existing accounts by reviewing payment trends, credit reports, credit references, and the internet
- Additional responsibilities as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
