Credit & Collection Representative

First American Payments Systems • Minneapolis, MN

1d

About The Position

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Requirements

• HS/GED and 2 years experience in collections.
• Understanding of transactional based business processes and impacts.
• Knowledge of ERP systems.
• Proficient with Microsoft office tools (Excel, Word and Outlook).
• Must be 18 years of age or older.

Nice To Haves

• Strong written, verbal and interpersonal communication skills.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple phone lines.

Responsibilities

• Fielding all incoming B2C calls.
• Processing payments over the phone.
• Providing invoice copies.
• Explaining invoice details.
• Providing remittance details.
• Reviewing credit held orders.
• Resolving outstanding issues to move order to production timely.
• Handling inbound and outbound calls related to credit held orders.
• Resolving open accounts receivable.
• Conducting customer reviews of new and existing customers; recommending credit lines.
• Informing supervisor of deteriorating credit.
• Reaching out via phone, email or fax to customers in a professional manner to collect payment for overdue invoices while keeping or improving customer relations.
• Acting as the liaison between customer service/sales and customers and manages overdue accounts, helping to resolve outstanding issues that may prevent order production on new orders and reducing accounts receivable delinquency.
• Partnering with cash applications, tax team, sales and customer service teams to research and resolve short payments.
• Responding to email and phone requests by engaging appropriate parties to ensure the request is completed in a timely manner.
• Informing supervisor of potential problems in the credit review process or collection process and make recommendations for process improvement.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED