Credit and Collection Analyst

Convergint•Hoffman Estates, IL

2d•$48,925 - $68,495•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Credit and Collection Analyst. In this role, you will be responsible for managing customer credit risk and ensuring timely collection of outstanding accounts receivable to support healthy cash flow and minimize financial loss. This role involves building and maintaining customer relationships, assisting with accounts receivable tasks, reviewing aging reports, and proactively following up on overdue invoices. As a Credit and Collection Analyst, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Who You Are You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Credit and Collections Analyst. Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Requirements

Solid accounts receivable knowledge with preferred experience in construction industry.
Customer service oriented.
Solid team orientation.
Excellent interpersonal, written and verbal communications skills and ability to deal with a wide cross section of people both internal and external to the business.
Proficiency in Microsoft Excel, and experience with financial software including ability to track invoices, run reports, data entry, etc.
Strong planning and organizational skills.
Very adaptable – responds effectively to changes in situation or information; ability to influence others and build consensus using good written and verbal communication skills.
High School/GED or equivalent experience
3 years collections, billing, and/or financial experience

Nice To Haves

Preferred experience in construction industry.
2–4-year college degree

Responsibilities

Preparing and submitting customer account statements
Following up on outstanding invoices via email, phone, meetings, or customer portals.
Identifying and resolving payment issues, billing errors, and customer disputes through building positive relationship and collaboration with customers and internal business partners including Account Executives, Program Managers, Senior Management, and corporate teams
Providing updates to billing team regarding customer invoice requirements to ensure timely payment of invoices.
Ensuring the correct application of credits to outstanding invoices
Tracking and reporting the accruals for write-offs and bad debts
Maintaining detailed spreadsheet of invoice progress, aging, and customer updates.
Analyzing and monitoring aging invoices and cash flow to ensure achieving planned financial results.
Creating weekly and monthly AR and aging invoices reports for the senior managers, sales team, and other stakeholders
Researching and analyzing financial data to identify the root causes of AR issues, implementing solutions to support productivity and improve performance
Performing other duties and responsibilities as requested or required.