Credit Analyst

Millcraft•Independence, MO

7d•Onsite

About The Position

Millcraft Paper Company invites applications for the full-time position of Credit Analyst. Reporting to the Credit Manager, this role keeps orders moving and cash coming in — performing due diligence on new accounts, making daily order release decisions, taking customer payments through Versapay, and resolving the disputes that keep invoices from being paid. It carries real decision-making authority on order releases and credit lines. How the work gets done matters just as much: this is a collaborative team handling significant daily volume, and we are looking for someone who communicates promptly and professionally, partners well across all departments, and brings positive energy.

Requirements

Associate or Bachelor’s degree in Finance, Accounting, Business, or a related field; equivalent experience will be considered
Minimum 3 years of commercial credit and collections experience
Strong Microsoft Excel skills; ability to navigate Power BI reports required, report building a plus but not required
Clear, professional written communication, even when managing heavy email volume
An organized, detail-focused approach and a positive, collaborative presence on the team
Ability to partner effectively across Sales, Operations, and CX, with the flexibility to step in and keep relationships strong during periods of heavy demand
High integrity and discretion when handling confidential customer, financial, and payment information

Nice To Haves

Experience with Microsoft Dynamics 365 Finance, Versapay or similar payment platforms, and CRM management systems is a plus
Comfort with AI-assisted productivity tools a plus
Practical judgment to make timely, well-supported order release and credit line decisions
Openness to AI and automation tools that improve accuracy, efficiency, and follow-through

Responsibilities

Evaluate new accounts using credit applications, bureau reports, and other available credit tools
Assign or recommend credit lines within delegated authority
Process customer payments and authorized eCheck and credit card transactions in Versapay, including prepayment pulls; document authorizations and resolve declines, returns, and chargebacks
Research and resolve disputed invoices, short payments, and deductions, identifying and addressing root causes
Prepare and process adjustments and credit memos in accordance with departmental guidelines
Manage a high volume of daily email with timely, professional, and complete responses
Partner with sales to address account issues and support order flow while maintaining independent credit judgment
Use Excel and Power BI reports to monitor aging, DSO, and account activity
Support the Credit Manager and credit team with collections, escalations, special projects, cross-training, and coverage needs