Credit Analyst

FRANKLIN SPORTS•Stoughton, MA

22h•Hybrid

About The Position

The Credit Analyst will support the Accounts Receivable department and play a key role in managing customer accounts, collecting outstanding receivables, and researching, reconciling, and resolving customer deductions. This position requires a strong understanding of Accounts Receivable processes, including cash application support, account reconciliation, dispute resolution, collections, and general A/R administration. The ideal candidate thrives in a fast-paced, high-volume environment and can effectively prioritize competing responsibilities while maintaining a high level of accuracy and attention to detail. A significant portion of this role involves analyzing and resolving customer deductions, requiring the ability to work efficiently, meet deadlines, and keep pace with a large volume of transactions and account activity. This individual must be highly customer-service oriented, proactive, and collaborative, with confidence and professionalism to communicate effectively with customers and internal business partners at all levels. Strong problem-solving skills, sound judgment, and the ability to investigate discrepancies and drive issues to resolution are essential. The successful candidate will demonstrate flexibility, accountability, and a commitment to supporting departmental and company objectives. Previous experience in Accounts Receivable, credit analysis, collections, deduction management, and the retail or consumer products industry is strongly preferred. This position is located at our headquarters in Stoughton, MA with a hybrid office option and will report to the Associate Manager of Credit, Collections and Accounts Receivables.

Requirements

Bachelor’s degree required, focus on accounting or finance highly desirable
5+ years of strong experience in Accounts Receivable and Collections of major accounts in the retail industry
Experience with obtaining payment information and necessary documentation from Vendor Portals
Knowledge of AS400 system, EDI, Microsoft D365 desirable
Advanced knowledge of Microsoft Office Applications, in particular
Strong analytical and competent decision-making abilities
Proven problem-solving skills
Must be detailed oriented, meet deadlines, multi-task and be able to work independently
Excellent written and verbal communication skills
Ability to communicate with internal and external parties in difficult and complex situations
Commitment to process improvements and the ability to think “outside the box”

Nice To Haves

Experience working with big box retailers and ecommerce companies desirable (Wal-Mart, Amazon, Target, etc.)

Responsibilities

Research, analyze, and resolve payment discrepancies and compliance deductions assessed by major retailers pertaining to shipping violations, allowances, discounts, damages, pricing and shortages
Contact past due customers via various methods (email, phone, customer web portals) to collect on past due invoices.
Interact with internal departments during the process of validating deductions
Dispute invalid deductions within the claim’s expiration timeframe, and follow through until resolved
Prepare and submit necessary credits or adjustments for processing
Reconcile credit and debits within customer accounts
Communicate internally as well as directly with customers to resolve all open claims
Collaborate and lead communication with internal partners to identify and resolve root causes of deductions and identify process improvements to prevent reoccurrence
Perform business analytics and provide actionable reporting to assist in efficient and accurate chargeback processing
Exercise appropriate controls to minimize financial exposure across the business
Perform account reconciliation
Assist with audits
Other projects as assigned

Benefits

Employee Discounts
401K with immediate participation and a 1% match
a retirement 401(K) match of 3% safe harbor match, plus a potential profit-sharing retirement contribution of 1% after a full calendar year of employment
20 days PTO program/13 Paid Holidays (prorated)
Health, Dental, Vision Insurance
Company Paid AD&D and Life Insurance (2 times Base Salary)
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance, Critical Illness or Hospital Indemnity
Company Paid Short- and Long-Term disability plans
Flexible Spending with $680 Carry Over option and Dependent Care Account Plans
Employee Life Assistance Plan and Identity Theft Protection Support
Tuition Reimbursement after waiting period