Credit Analyst

St. Michael • St. Michael, MN

10d • Onsite

About The Position

The Credit Analyst works with assigned customer accounts to identify and expedite the resolution of unpaid balances and optimize receivables. The role researches and resolves payment discrepancies, investigates customer questions, requests validated credits and other adjustments, and maintains collection notes. It also involves building and maintaining relationships with customers and internal Sales, Finance, and Operations partners; providing requested invoices, bills of lading, statements, and other documentation; responding to inquiries promptly; and reconciling customer deductions and short payments. The analyst submits accurate and timely adjustments to the Credit Supervisor, works collaboratively, and backs up other department positions as needed.

The position is based at the St. Michael location and follows a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. The role is subject to overtime, and end times may vary. The employee must follow applicable safety procedures and comply with Good Manufacturing Practices, sanitation procedures, and food safety and quality program requirements.

Requirements

• High school diploma required.
• At least two years of business-to-business credit and collections experience.
• Strong computer skills.
• Familiarity with Microsoft Office and ability to learn new systems and software applications quickly.
• Previous phone experience in a professional setting.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities with urgency and initiative.
• Effective organizational skills and ability to prioritize.
• Attention to detail and a high level of accuracy.
• Ability to work independently and effectively as a team member.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Work with assigned accounts to identify and expedite resolution of unpaid customer accounts and optimize receivables.
• Research and resolve payment discrepancies and investigate customer queries.
• Request validated customer credits and other adjustments.
• Maintain collection notes on assigned accounts.
• Initiate, maintain, and grow relationships with customers and Sales, Finance, and Operations partners.
• Provide requested documentation, including invoices, bills of lading, and statements.
• Respond to inquiries in a timely manner.
• Reconcile and validate customer deductions and short payments.
• Submit timely and accurate adjustments to the Credit Supervisor.
• Work in a team environment and serve as backup for other department positions as needed.
• Follow safety laws, policies, and procedures; report safety concerns and complete required safety training.
• Comply with GMP, SSOP, and food safety and quality program requirements.

Benefits

• Competitive wages and paid time off plans.
• Medical, vision, and dental insurance, offered beginning the first day of the month following 30 days.
• Company-paid basic life insurance and AD&D coverage, with additional supplemental coverage available.
• Critical illness and voluntary accident coverage available.
• Associate Purchase Program with discounted product purchases.
• Tuition reimbursement.
• Paid holidays and floating holidays.
• Financial coverage toward safety footwear.
• 401(k) retirement program with company contribution.
• Gainsharing incentive program with unlimited earning potential when the company financial goal is achieved.
• Associate assistance programs, including mental health resources and financial and legal support.
• Growth and development opportunities, job-specific training, personal development, and leadership development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED