Credit Analyst
About The Position
The Credit Analyst is responsible for managing and overseeing the collection of outstanding customer accounts receivable. The role requires strong analytical skills, attention to detail, and the ability to handle high-volume transactions. The analyst works with the accounts receivable team, customers, and other departments to support timely payments and resolve receivables issues. The position also contributes to the development and implementation of accounts receivable policies, procedures, and collection best practices. It involves maintaining accurate collection records, addressing billing and payment discrepancies, and providing responsive customer service while upholding high ethical standards.
Requirements
- Proven experience as a Collections Specialist or in a similar role; 3–4 years of experience.
- Strong understanding of order-to-cash processes.
- Excellent verbal and written communication skills; advanced English.
- Ability to handle difficult conversations and negotiate effectively.
Nice To Haves
- Bachelor’s degree in finance, accounting, business administration, or a related field is preferred.
- Proficiency in Microsoft Office Suite, especially Excel.
- Experience with accounting software and databases, such as SAP.
- High level of accuracy and attention to detail.
- Strong organizational and time-management skills.
Responsibilities
- Contact key customers by phone, email, and letter to collect outstanding payments.
- Negotiate payment plans and terms with delinquent customers.
- Maintain and update accurate records of collection activities and best practices in the company’s system.
- Review and analyze aging reports to identify overdue accounts.
- Investigate and resolve billing and payment discrepancies in collaboration with the billing team and customers.
- Prepare and send monthly statements to key clients.
- Address customer inquiries and resolve issues promptly.
- Monitor payment arrangements and follow up on broken promises.
- Handle escalated collection issues and negotiate payment arrangements as needed.
- Assist in developing and implementing accounts receivable policies and procedures.
- Identify opportunities to improve the collections process and implement best practices.
- Serve as a focal point for developing and implementing best practices in collections activities.
- Collaborate with accounting and sales teams to reconcile accounts and resolve discrepancies.
- Manage and collect outstanding payments efficiently, resolve billing issues, and maintain detailed and accurate collection records.
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What This Job Offers
Job Type
Full-time
