Youth Case Mentor: Credible Messenger Program- 7384

Community Health Resources•Hartford, CT

11d•$19 - $27•Onsite

About The Position

The Credible Messenger Program is a non-clinical care support and case management program serving high-risk, justice-involved youth and their families in Hartford. It helps address needs related to behavioral health, substance use, medical care, housing, education, employment, legal matters, transportation, benefits, family support, and activities of daily living. The program aims to reduce youth re-arrests by connecting them with prosocial supports and education in their community. The Credible Messenger works directly with youth on their goals and handles administrative, programmatic, triage, and documentation responsibilities in accordance with program and contract expectations. The role involves working in the community and clients’ homes, building trust with youth and families, and coordinating services and resources. This is a full-time, 40-hour-per-week position with weekday availability from 8:00 a.m. to 8:00 p.m.; hours are flexible, and some evenings are required.

Requirements

High school diploma or GED.
Come from and live in the communities of the youth served, have lived similar relevant experiences, and have transformed their own lives.
Valid driver’s license.
Attend all required CHR and CSSD program trainings.

Nice To Haves

Knowledge of and familiarity with Hartford neighborhoods and the challenges and needs of local youth.
Experience building trust and rapport with high-risk, justice-involved youth and their families.
Knowledge of local resources available to youth in Hartford.
Experience collaborating with Juvenile Probation Officers or the court system.
Enjoy working in the community and clients’ homes rather than primarily in an office.
Comfort with flexible, non-traditional hours, including some evenings, and availability to youth and families outside traditional hours.
Motivation and initiative to support and advocate for disadvantaged youth.
Creativity and persistence in engaging youth who are reluctant to participate.

Responsibilities

Coordinate intake, engagement, and ongoing services for youth referred by CSSD/JBCSSD in accordance with program contract requirements and the Individual Service Plan.
Serve as a liaison between CHR, CSSD/JBCSSD, clients, families, natural supports, and community providers to support communication, service access, treatment planning, and discharge planning.
Link clients and families to community supports and resources, including behavioral health, substance use, medical care, housing, benefits, legal services, education, employment, and other identified needs.
Assist clients with appointment scheduling, transportation coordination, and other practical supports that promote engagement and reduce barriers to care.
Maintain accurate, timely documentation of services, contacts, referrals, and communications in compliance with agency, program, and contract standards.
Participate in supervision, team meetings, trainings, and other meetings as assigned.
Perform other duties as required.

Benefits

Health insurance.
Paid time off, including a birthday benefit.
Employer contributions to a 403(b) retirement plan.
Competitive insurance premiums and discounts on pet, home, and auto insurance.
Tuition reimbursement and professional development programs, including tuition discounts at several local colleges and universities.
Career development opportunities and a free training curriculum, including a Clinical Training Series.
Clinical supervision and/or mentoring at several programs.
Wellness stipend.
Free premium subscription to the Calm app.
Six free confidential counseling sessions through the Employee Assistance Program.
Employee appreciation and involvement activities, including contests, lunch-and-learns, appreciation events, and employee-led resource groups.