Youth Case Mentor: Credible Messenger Program- 7384
About The Position
The Credible Messenger is a non-clinical care support and case management position serving high-risk, justice-involved youth and their families in Hartford, Connecticut. The program helps youth address needs related to behavioral health, substance use, medical care, housing, education, employment, legal matters, transportation, benefits, family support, and daily living. Its goals include reducing re-arrests and connecting youth with prosocial community supports and education. The role works directly with youth on their goals and also carries administrative, programmatic, triage, and documentation responsibilities in accordance with program and contract expectations. Work takes place in the community and clients’ homes. The schedule is 40 hours per week, Monday through Friday, with availability between 8:00 a.m. and 8:00 p.m.; hours are flexible and some evenings are required.
Requirements
- High school diploma or GED.
- Lived experience similar and relevant to the youth served, with personal transformation; Credible Messengers are expected to come from and live in the communities of the youth served.
- Valid driver’s license.
- Attend all required CHR and CSSD program trainings.
Nice To Haves
- Personal roots in Hartford, Connecticut, and familiarity with its neighborhoods and the challenges and needs of local youth.
- Experience building trust and rapport with high-risk, justice-involved youth and their families.
- Knowledge of local resources available to youth in Hartford.
- Experience collaborating with Juvenile Probation Officers or the court system.
- Enjoy working in the community and clients’ homes rather than primarily in an office.
- Comfort with a flexible schedule, non-traditional hours, and availability to youth and families outside traditional hours.
- Motivation and initiative to support and advocate for disadvantaged youth.
- Creativity and persistence in engaging youth who may be reluctant to participate.
Responsibilities
- Coordinate intake, engagement, and ongoing services for youth referred by CSSD/JBCSSD in accordance with program contract requirements and the Individual Service Plan.
- Serve as a liaison among CHR, CSSD/JBCSSD, clients, families, natural supports, and community providers to support communication, service access, treatment planning, and discharge planning.
- Connect clients and families with community supports and resources, including behavioral health, substance use, medical care, housing, benefits, legal services, education, employment, and other identified needs.
- Assist clients with appointment scheduling, transportation coordination, and other practical supports that promote engagement and reduce barriers to care.
- Maintain accurate, timely documentation of services, contacts, referrals, and communications in compliance with agency, program, and contract standards.
- Participate in supervision, team meetings, trainings, and other meetings as assigned.
- Perform other duties as required.
Benefits
- Health insurance
- Paid time off, including a birthday benefit
- Employer contributions to a 403(b) retirement plan
- Competitive insurance premiums and discounts on pet, home, and auto insurance
- Tuition reimbursement
- Professional development programs and tuition discounts at local colleges and universities
- Career development opportunities
- Free training curriculum, including a Clinical Training Series
- Clinical supervision and/or mentoring at several programs
- Annual wellness stipend
- Free premium Calm app subscription
- Six free confidential counseling sessions through the Employee Assistance Program
- Employee appreciation events, contests, lunch-and-learns, and employee-led resource groups
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
