Credentialing Support Specialist - 3024-09

Delaware Nation Industries • Atlanta, GA

13h • Onsite

About The Position

DNI is looking to employ a Credentialing Support Specialist to assist the CDC's Security Service Office/Personnel Security Branch. This team is tasked with evaluating and making initial and final decisions regarding the suitability and fitness of individuals applying for positions within the federal government. The candidate shall successfully integrate and coordinate all activity needed to execute the requirements. The candidate shall manage the timeliness, completeness, and quality of problem identification. The candidate shall provide corrective action plans, proposal submittmits, timely identification of issues, and effective management of subcontractors. The candidate shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel. Under these requirements, Contract personnel should be able to provide a high level of customer service to customers, always demonstrating courtesy and efficiency. Due to the sensitive nature of the work of this office, Contractors supporting this requirement must be reliable, trustworthy, and meet several other minimum standards, as indicated below. The candidate shall ensure that contract personnel security assistants have the necessary background, knowledge, and experience: The Candidate shall provide the following PIV Credential HSPD-12 Enrollment and Issuance Registration services. The tasks fall in three functional areas, Enrollment, Issuance, and Card Maintenance:

Requirements

• Meet minimum FIPS 201 requirements to receive an HSPD-12 PIV credential
• Have a completed Tier 2 background investigation on file with a favorable suitability determination
• A minimum of a High School Diploma
• One (1) to three (3) years of experience in administrative, general office, or personnel suitability/security or a comparable discipline
• A working knowledge of personnel suitability/security theories, techniques, and practices
• Knowledge of applicable Executive Orders (E.O.s), Code of Federal Regulations (CFRs), Security Policy Board regulations, and other regulations relating to the Personnel Suitability/Security Program
• Excellent skills in writing, customer service, time management, and communication skills
• Follow privacy and protection issues related to Personally Identifiable Information
• Be familiar with quality requirements of fingerprinting and be able to operate electronic fingerprint systems (CDC will provide on the job training of specific systems)
• Working knowledge of Microsoft Office applications, including PowerPoint, Excel, and Word
• Successfully complete CDC's Security Awareness Training within three days of reporting for work
• Read the HSPD-12 and Personnel Security Functional Office Policies within three days of reporting for work
• Successfully complete CDC's Safety Survival Skills Level I Training within three days of reporting for work
• Be issued an HHS Smartcard PIV Credential by the CDC within three days of reporting for work
• Read and become sufficiently knowledgeable of the CDC's In/Out processing Policy, Memorandum dated November 2011: Pre-employment Suitability Procedures and CDC for Personnel Security and Suitability Policy, and the HSPD-12 Credentialing Policy within three days of reporting for work
• Be a U.S. citizen

Responsibilities

• Review card credential request forms.
• Enter card credential request forms information into Smartcard Management System.
• Capture Photo of each applicant.
• Perform fingerprinting processing for each applicant, if necessary.
• Capture biometrics (fingerprints) for each applicant.
• Review Identity Proofing documents.
• Complete verification for non-US Citizens.
• Validate CDC’s Information Technology Services Office Certificate Update Information.
• Issue Credential PIV.
• Verify biometrics.
• Verify Active Account in People Processing requirements.
• Verify in People Processing background investigation and fingerprints are cleared.
• Validate Safety and Security Awareness Training (SAT) Verification.
• Complete PIV pin resets.
• Troubleshoot PIV card issues.
• Replace damaged cards.
• Assess physical access capability on PIV.
• Process PIV requests received through the Cardkey office mailbox.
• Update PIV Public Key Infrastructure (PKI) certificates.
• Print PIV cards.
• Create monthly reports of activities completed by each registrar to include enrollments, issuance, maintenance, and cards returned to CDC.
• Create weekly reports that describe troubleshooting activities to include issues encountered by each registrar and status of resolution for enrollments, issuance, maintenance, and cards returned to CDC PIV card issues.

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees