Credentialing Specialist

Nava PBC

5h•Remote

About The Position

The Credentialing Specialist serves as a subject matter expert (SME) responsible for the execution of credentialing processes in support of Nava’s state and federal programs. This role requires an active or obtainable Secret clearance and demonstrated experience executing credentialing within state and/or federal government contracting environments. The Credentialing Specialist ensures the timely, audit-ready management of credentialing operations, aligning with contract-specific requirements and stringent government standards, and operates with a high degree of autonomy – partnering with program leadership, identifying risks, and driving operational improvements. This is a specialized, hands-on role focused on credentialing within regulated government environments, including onboarding, verification, ongoing maintenance and renewals, offboarding, and compliance.

Requirements

Active Secret clearance OR ability to obtain and maintain one (required)
5+ years of credentialing experience, including direct, hands-on experience in state and/or federal government contracting environments
Demonstrated experience executing credentialing workflows within government systems and portals
Strong knowledge of state and federal credentialing requirements and compliance expectations
Experience working in contract-driven environments with defined SLAs and timelines
Proven ability to develop and refine credentialing processes and SOPs
Experience supporting audits and maintaining compliant, audit-ready documentation
Experience coordinating clearance initiation and adjudication tracking for cleared personnel
Proficiency in HRIS platforms and credentialing systems.
Strong communication skills with ability to collaborate across internal teams and external stakeholders including CORs and program leadership
Strong organizational and problem-solving skills, with a proactive approach to identifying risks and improvements
Ability to work independently, serve as an internal escalation point, and manage multiple priorities in a fast-paced environment
Legal authorization to work in the United States
Ability to meet any other requirements for government contracts for which candidates are hired
Work authorization that doesn’t require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract
This role requires you to work from the contiguous United States.

Responsibilities

Serve as the primary credentialing subject matter expert and internal escalation point across state and federal contracts
Interpreting and applying contract-specific, state, and federal credentialing requirements in day-to-day operations
Executing credentialing activities within government systems and portals, including initiating and managing credentialing workflows
Partnering with Program Managers, People Operations, and external stakeholders (e.g., CORs) to ensure requirements are clearly understood and met
Independently resolving complex or high-risk credentialing issues
Leading the design, standardization, and continuous improvement of credentialing SOPs across contracts
Ensuring SOPs reflect state, federal, and audit requirements
Aligning SOPs with program and contract requirements
Driving improvements to increase efficiency, scalability, and compliance readiness
Leading credentialing strategy for new contract stand-up, including requirements gathering and implementation
Partnering with Program Managers, CORs, and stakeholders to define credentialing workflows
Managing the end-to-end credentialing lifecycle, including onboarding, re-credentialing, ongoing maintenance and renewals, and offboarding
Ensuring all credentialing activities meet contractual SLAs and timelines
Leading credentialing-related onboarding requirements for new hires supporting government contracts
Coordinating with security officers and government clients to facilitate clearance initiation, adjudication tracking, and access provisioning for cleared personnel
Ensuring credentialing, training, and access processes are initiated prior to start and completed in alignment with contract requirements and timelines
Providing guidance to stakeholders and employees on credentialing requirements and timelines
Supporting workforce readiness through proactive credential tracking and issue resolution
Maintaining audit-ready documentation for all credentialing activities
Monitoring adherence to state, federal, and contract-specific requirements
Identifying risks, gaps, and inconsistencies and implementing corrective actions
Supporting internal and external audits and responding to compliance inquiries
Overseeing credentialing-related system access and ensuring compliance with contract requirements
Ensuring accurate and timely recordkeeping across credentialing systems
Leveraging systems and tools to improve visibility, tracking, and reporting

Benefits

Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
Parental leave — paid time off for new parents, plus weekly meals delivered to your home
Wellness program — full platform offering physical, mental, & emotional health resources & support tools
Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program
Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
401(k) match — Nava matches 4% of your salary to support your retirement savings plan
Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
Home office setup — company laptop & setup assistance provided via Staples for remote work needs
Utility support — monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities — internal training programs and resources to help grow your professional skills
Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus — get rewarded when you refer great people who join the Nava team
Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
Supportive culture — A collaborative and remote-friendly team environment where people genuinely care