Credentialing Specialist - Full Time - Germantown, TN

West Cancer Center•Germantown, TN

9d•Onsite

About The Position

At West Cancer Center, we are committed to providing exceptional, patient-centered cancer care through collaboration, innovation, and operational excellence. Our Credentialing team plays a critical role in ensuring our providers are properly credentialed, licensed, and enrolled so they can deliver the highest quality care to our patients. The Credentialing Specialist is responsible for maintaining active credentialing status for all providers by completing initial and ongoing credentialing, privileging, licensing, and enrollment requirements for hospitals, surgery centers, and commercial and government payers. This role maintains provider information across multiple credentialing databases, manages state licensure and DEA renewals, coordinates provider enrollments, and ensures compliance with regulatory and organizational requirements while maintaining the confidentiality of provider information.

Requirements

High school diploma or GED
Minimum of three (3) years of experience in a medical practice business office
Ability to organize and prioritize work while managing multiple priorities
Excellent verbal and written communication skills, including letters, memos, and email correspondence
Excellent attention to detail
Ability to research and analyze information
Ability to work independently with minimal supervision
Ability to establish and maintain effective working relationships with providers, leadership, staff, and external organizations
Proficiency in Microsoft Office applications, including Word, Excel, and Access, as well as internet-based resources

Nice To Haves

Three (3) or more years of credentialing experience

Responsibilities

Maintain current and accurate provider information in external credentialing databases and the MD-Staff credentialing system, including CAQH Universal Data Source
Complete provider credentialing and recredentialing applications, monitor application status, and follow up on outstanding items
Generate MD-App portals for new providers, assist providers with portal-related questions, verify application accuracy, and upload information into the MD-Staff credentialing system
Complete and submit initial Tennessee, Mississippi, and Arkansas medical license applications and required supporting documentation
Monitor expiration dates for state medical licenses, DEA registrations, life support certifications, and board certifications to ensure timely renewals
Maintain current copies of state licenses, board certifications, DEA certificates, malpractice coverage, protocols for allied health providers, and other required credentialing documents
Manage MD-Staff workflows, application progress, and checklist completion
Coordinate provider enrollment and status changes with the group's malpractice carrier (SVMIC)
Provide all required documentation to SVMIC to facilitate timely provider enrollment
Ensure physicians complete annual SVMIC CME risk management requirements
Assist the Finance Department with questions related to SVMIC statements
Maintain knowledge of current payer and agency credentialing requirements
Monitor health plan enrollment processes using MD-Staff workflows and checklists
Ensure practice location information remains current with health plans, agencies, and other credentialing entities
Process applications for hospital appointments and reappointments
Audit health plan directories to ensure accurate provider information
Create, schedule, and generate ad hoc queries and reports within the MD-Staff system for credentialing and enrollment requests
Monitor credentialing email communications and respond professionally to providers, outside entities, leadership, and staff
Collaborate with the Revenue Cycle team and billing staff to resolve credentialing-related denials and authorization issues
Work collaboratively with peers, management, other West Cancer Center departments, hospitals, insurance companies, and malpractice carriers
Coordinate with the EMR team to obtain provider case logs for hospital reappointments
Provide credentialing and privileging verifications
Maintain confidentiality of provider information
Complete urgent credentialing-related projects as assigned
Perform all other duties as assigned