Copy of Credentialing Coordinator

MindCare Solutions•Nashville, TN

1d•$55,000 - $60,000•Remote

About The Position

The Credentialing Coordinator supports credentialing and licensing visibility by coordinating provider intake, application follow-up, facility credentialing readiness, licensure tracking, monitoring of expirable items, and timely escalation of blockers that could affect provider start dates or partner coverage. The role guides newly hired providers through post-offer credentialing readiness and creates a positive, organized provider experience while ensuring MindCare has the information needed to place providers appropriately and fulfill partner commitments. The coordinator monitors provider progress through internal credentialing; reviews applications for completeness; maintains accurate, real-time status records; and coordinates primary source verification, facility applications, licensure and renewal processes, insurance enrollment, and facility-specific requirements. The role also collaborates across internal teams and partner stakeholders to resolve delays and support providers’ transition from new hire status to active deployment. Compensation is $55,000–$60,000. The position is full-time and listed as telehealth.

Requirements

Experience in healthcare operations, credentialing coordination, or related administrative leadership.
Excellent verbal and written communication skills, including the ability to explain requirements clearly and drive follow-up to completion.
Strong organizational skills and the ability to manage multiple providers, priorities, timelines, and stakeholders.
Ability to work cross-functionally with Recruiting, HR, Credentialing, Care Navigation, Clinical Operations, Partner Success, and partner-facing teams.
Proficiency with workflow tracking systems, credentialing platforms, scheduling tools, and Microsoft Office or similar applications.
Core competencies in provider relationship management, partner success support, credentialing and onboarding coordination, recruiting and pipeline awareness, scheduling alignment, problem solving, escalation, attention to detail, and urgency around rate-limiting steps.

Nice To Haves

Strong understanding of credentialing workflows, healthcare staffing processes, and partner facility requirements.
Experience working with external partners, healthcare facilities, client accounts, or provider groups.
Experience with credentialing platforms.
Experience with primary source verification, hospital or facility credentialing applications, affiliation records, state board coordination, and OPPE/FPPE tracking.

Responsibilities

Serve as the primary internal credentialing point of contact for new providers.
Monitor provider progress through internal credentialing and follow up on incomplete, missing, unclear, or expired items.
Communicate requirements clearly to providers and support timely resolution of issues that could delay credentialing, scheduling, deployment, partner coverage, or provider start dates.
Ensure credentialing and licensing tickets are opened, ownership is assigned, and providers receive application access and instructions.
Maintain accurate documentation and real-time tracking of provider and facility application status, outstanding requirements, licensing readiness, and deployment readiness.
Review credentialing applications for completeness and coordinate follow-up with providers and internal owners.
Evaluate provider documentation against facility requirements and applicable regulatory and compliance standards.
Perform or coordinate primary source verification of licensure and board certification, and flag discrepancies, history gaps, expired items, or missing elements.
Manage hospital and facility credentialing applications, including entering, validating, or updating affiliation data and facility records.
Communicate with providers to obtain information needed for facility credentialing or affiliation records.
Track state licenses, DEA/CDS registrations, facility privileges, and related expirable items.
Initiate license applications and renewals, as well as reappointment and recredentialing processes, coordinating with state boards, providers, and internal stakeholders.
Identify additional insurance coverage needs, including state-specific requirements, and coordinate next steps with the appropriate owner.
Process provider enrollment applications for government and commercial insurance networks to secure in-network status.
Collaborate with HR, Recruiting, Credentialing, Scheduling, Clinical Optimization, Partner Success, Revenue Cycle, and partner account stakeholders.
Escalate workflow delays, incomplete provider action items, partner-specific blockers, scheduling concerns, and credentialing risks to appropriate teams.
Promote consistent communication between departments so providers move efficiently from new hire status to active deployment.
Receive, track, and follow up on OPPE/FPPE requests in partnership with Care Navigation and Clinical teams.
Meet performance targets for provider outreach, initial onboarding conversations, documentation, updates, escalation, and expirable tracking.