Credentialing Coordinator

Oula•Brooklyn, NY

9d•$52,429 - $52,429•Hybrid

About The Position

Oula is seeking a Credentialing Coordinator to manage how clinicians become credentialed and ready to care for patients at hospital partners. The role covers multiple health systems, each with distinct processes, and includes building and improving credentialing workflows as Oula expands into new markets. The coordinator partners with Revenue Cycle and Clinical Operations and supports People Operations with new-hire coordination, documentation, and process improvement as capacity allows. This is a full-time, hourly, non-exempt hybrid position based in Brooklyn, New York. Oula describes its work as research-backed maternity care delivered by midwives, OBGYNs, and care navigators across services including preconception and miscarriage care, pregnancy care, postpartum support, and gynecology.

Requirements

2 to 3+ years of credentialing experience at the coordinator or specialist level, ideally in a hospital, medical group, or multisite practice.
Experience with hospital privileging.
Working knowledge of credentialing standards, primary source verification, and CAQH.
Comfort working in a fast-paced, evolving startup environment.
Strong written and verbal communication skills, including the ability to communicate professionally and effectively with employees at all levels of the organization.
Self-motivated, resourceful, and proactive, with a continuous improvement mindset.
Direct credentialing experience and understanding of how hospital privileging and payer enrollment fit together.
Ability to manage the overall pipeline, identify bottlenecks, and address issues before they become problems.
Ability to shift between partners with different processes while maintaining follow-through.
Ability to manage urgent requests calmly and treat start dates as commitments.
Ability to work through formal channels and direct outreach while maintaining strong partner relationships.
Willingness to own mistakes, fix them promptly, and seek feedback.

Nice To Haves

Exposure to delegated credentialing or payer enrollment.
Experience in OB/GYN, midwifery, or women’s health.
NAMSS certification (CPCS).
Comfort with Asana or similar project tracking tools.

Responsibilities

Own credentialing and privileging for new clinicians across multiple health system partners, including delegated arrangements.
Learn and document each partner’s requirements, timelines, and contacts, and build a playbook adaptable to new markets.
Maintain a live pipeline for each provider, tracking submissions, outstanding items, bottlenecks, and effects on start dates.
Guide clinicians through applications and stage documents such as licenses, NPI, board certifications, and case logs before they are due.
Follow up with providers, medical staff offices, and internal partners, escalating early when start dates are at risk.
Respond quickly to urgent requests from hospital partners.
Partner with Revenue Cycle on payer enrollment, track status after hospital approval, and provide Clinical Operations Managers clear handoffs on which patients new providers can see and when.
Manage reappointments, renewals, and expiring credentials for existing providers, including licenses, DEA registrations, and malpractice coverage.
Map credentialing requirements and timelines early in new market launches so start dates are realistic.
Support People Operations with new-hire coordination, documentation, and process improvement as capacity allows.