Credentialing Applications Analyst

Memorial Hermann Health System

About The Position

The Credentialing Applications Analyst advances the functionality and operational efficiency of assigned information systems and solutions. The role involves analyzing, designing, and developing software modules and processes; advising, assisting, and training customers in system operation and administration; and collaborating with customers to improve their work methodologies and tools. The analyst provides technical expertise for assigned applications and may support multiple applications, while helping deliver relevant solutions through project management activities, including developing schedules, plans, and timelines. The position reports directly to the Manager and receives leadership from the Director. The analyst applies skills in line with Memorial Hermann’s values and goals to support efficient, effective, and consistent delivery of high-quality services. The role also involves participating in Partners In Caring, Customer Service, and Continuous Quality Improvement programs.

Requirements

Associate degree or three years of advanced credentialing software experience.
Credentialing software training and increasingly responsible experience, with knowledge and skills in a large, complex corporate credentialing system.
Basic working knowledge of credentialing application support, development tools, and methodologies.
Experience developing and implementing activities in a system-wide credentialing environment involving system analysis, design, building, and testing.
Strong communication and interpersonal relationship skills.

Nice To Haves

MSOW-C certification preferred.

Responsibilities

With moderate supervision, set priorities, understand business and clinical applications, answer technical questions, and perform assigned tasks.
Use PC system development tools to create and deploy queries, simple applications, moderately complex reports, and other business solutions.
Translate customer requests into software application solution specifications appropriate to assigned tasks.
Maintain detailed technical knowledge of assigned applications.
Communicate effectively in tactical settings and assess, collect, analyze, and disseminate information to meet others’ needs.
Identify issues and concerns, communicate them to the Team Lead and/or Manager, and develop options and recommendations.
Assist customers in optimizing their use of assigned applications and completing project-driven tasks.
Participate in after-hours application support on an as-needed basis.
Provide training, support, and problem resolution to customers.
Ensure safe care for patients, staff, and visitors, and adhere to organizational policies, procedures, and standards within budgetary specifications, including time, supply management, productivity, and service quality.
Meet mandatory and continuing education and skills competency requirements; support department goals; and serve as a preceptor, mentor, and resource to less experienced staff.
Model Memorial Hermann service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Perform other duties as assigned.