[WEBTOON] Creator Payments Operations Specialist
About The Position
WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators. With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE, and DC Comics, among many others. As our global creator ecosystem rapidly expands, ensuring seamless, reliable monetization for our creators is more critical than ever. We are looking for a Creator Payments Operations Specialist to own and elevate the end-to-end global settlement operations for WEBTOON CANVAS. You will be the driving force behind stabilizing, optimizing, and scaling our payout infrastructure. This is a unique opportunity to build future-proof payment operations ahead of the curve, directly impacting the livelihoods of thousands of global creators.
Requirements
- Bilingual Fluency (English and Korean): Professional-level proficiency in both written and verbal communication is required to collaborate effectively with South Korea-based engineering and product teams.
- Proven track record in operational execution, financial operations, or project management within a fast-paced environment.
- Demonstrated ability to coordinate effectively across diverse technical and non-technical stakeholders, including finance, product management, and engineering teams.
- Strong attention to detail with the ability to identify system operational gaps, analyze process inefficiencies, and implement swift, accurate resolutions.
Responsibilities
- Manage day-to-day global payout operations for CANVAS creators, transforming our current monthly cycle into a highly efficient, scalable process.
- Act as the primary point of contact for payment-related CS inquiries, guiding creators through payment method registration, troubleshooting payout delays, and building clear, self-service help guides.
- Partner closely with Finance, Planning, and Engineering teams to diagnose system errors, patch operational gaps, and advocate for system automation.
- Lay the operational groundwork for upcoming high-volume initiatives, including the rollout of subscription settlements, the expansion of ad revenue-share, and managing the operational transition during the Super Like phase-out.
Benefits
- Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
- Health benefits, including vision and dental!
- Generous PTO and Parental Leave Top-up
- 401K Contributions
- Commuter Benefits
- Global WEBTOON and LINE FRIENDS discount program
- Winter break shutdown and a whole lot more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
