Creative Services Manager (Remote Eligible)
About The Position
The Creative Services Manager leads a team of designers and creative professionals who develop high-quality, accessible visual communications supporting organizational and client objectives. This hands-on leadership role combines creative direction, people management, operational excellence, and strategic use of emerging technologies, including AI-enabled design tools. The manager translates complex information into compelling visual stories, builds cross-functional partnerships, and drives continuous improvement in creative services operations. The role leads the creation of visual communications across print and digital channels, including reports, presentations, infographics, data visualizations, and multimedia content. It provides creative direction while contributing directly to design projects as needed, and maintains and evolves design standards, brand guidelines, templates, and visual assets. The manager also coaches and develops the team; oversees project intake, resourcing, workload, budgets, quality assurance, and external creative partners; improves workflows and self-service tools; evaluates and implements emerging technologies; and advises stakeholders on visual storytelling, information design, accessibility, and brand strategy. The position is eligible for remote work and does not require a minimum number of office hours. Mathematica encourages employees living near an office to participate in onsite events and activities when possible. The anticipated base salary is $100,000–$125,000 annually, with eligibility for an annual bonus target opportunity based on individual and company performance. Applicants should submit a resume and cover letter and, if possible, provide a portfolio link or work samples. Applications are reviewed on an ongoing basis. Offers are contingent on passing a background check; some projects may require a security clearance.
Requirements
- Bachelor's degree in Graphic Design, Visual Communications, or a related field, or equivalent professional experience.
- At least seven years of progressive experience in creative services, graphic design, or related disciplines.
- Demonstrated experience leading teams and managing complex creative projects.
- Expertise in graphic design, creative direction, visual storytelling, and information design across print and digital platforms.
- Strong proficiency with Adobe Creative Cloud, including InDesign, Illustrator, and Photoshop, and Microsoft Office applications on a Microsoft Windows platform.
- Success leading creative teams, managing multiple priorities, and mentoring design professionals.
- Experience establishing design standards, brand governance, and accessible design practices, including Section 508 compliance.
- Strong operational skills in project management, budgeting, resource allocation, and workflow optimization.
- Demonstrated ability to use emerging technologies, including AI-enabled creative tools, to improve quality and productivity.
- Exceptional communication, collaboration, and stakeholder management skills.
Nice To Haves
- Experience in professional services, consulting, research, client services, or similarly complex environments.
- Experience designing research-based, technical, or data-intensive communications.
- Familiarity with UX/UI design principles and tools such as Figma.
- Experience with video, animation, motion graphics, or multimedia production.
- Knowledge of creative project management platforms and scalable design systems.
Responsibilities
- Lead the creation of accessible, high-impact visual communications across print and digital channels, including reports, presentations, infographics, data visualizations, and multimedia content.
- Provide creative direction and contribute directly to design projects as needed.
- Maintain and evolve design standards, brand guidelines, templates, and visual assets to ensure quality and consistency.
- Manage, coach, and develop creative professionals, fostering collaboration, innovation, and professional growth.
- Oversee project intake, resource planning, workload management, budgets, and quality assurance to support successful project delivery.
- Manage external creative partners and vendors as needed.
- Improve creative workflows, processes, and self-service tools to enhance efficiency and scalability.
- Evaluate and implement emerging technologies, including AI-powered design tools and automation solutions.
- Partner with communications, research, technology, and business stakeholders to develop effective communication solutions.
- Advise stakeholders on visual storytelling, information design, accessibility, and brand strategy.
Benefits
- Competitive salaries and a comprehensive benefits package.
- Employee stock ownership through ESOP holdings.
- Eligibility for an annual bonus target opportunity based on individual and company performance.
- Coworking spaces where available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
