Creative Services Manager

VieMed Careers•Lafayette, LA

5d•Onsite

About The Position

The Creative Services Manager oversees creative operations, brand stewardship, executive-level materials, the organization’s brand portfolio and digital presence, and creative team resources. The role manages intake, prioritization, workflows, and delivery across concurrent requests, while providing creative direction and ensuring high-quality, on-time work aligned with organizational priorities and brand standards. This position leads development of business-critical materials such as board and executive presentations, partnership presentations, annual reports, corporate publications, and sales and marketing collateral. It partners with senior leaders and cross-functional teams to turn complex ideas into compelling visual narratives and to ensure creative work supports product initiatives, campaigns, communications, and business goals. The manager oversees internal creative talent and external partners, develops staff, and helps shape future team capacity. The position also guides brand architecture and integration of acquired and sub-brands, and oversees website design, functionality, updates, and optimization. The employee will handle Protected Health Information (PHI) for document and report preparation and must follow applicable HIPAA Privacy Rule policies and procedures. The position works in an office environment.

Requirements

At least 5 years of experience in creative services, design operations, or related roles.
Experience managing creative workflows across multiple concurrent projects.
Strong understanding of brand management and design principles.
Ability to collaborate cross-functionally and influence stakeholders.
Strong communication skills, including the ability to translate complex ideas into visual concepts.

Nice To Haves

Experience managing designers or creative teams.
Background in graphic design or creative production.
Experience supporting executive-level communications and presentations.
Familiarity with project management tools such as Asana, Monday, or Jira.

Responsibilities

Own intake, prioritization, and tracking of creative requests across the organization.
Establish and maintain scalable workflows, timelines, and project management systems.
Balance priorities across product, marketing, and communications and ensure consistent, timely delivery of high-quality creative assets.
Uphold and evolve brand standards across channels and outputs, and provide creative direction and feedback to designers and contributors.
Ensure visual consistency across campaigns, product materials, and communications, translating strategic objectives into effective creative execution.
Lead the design and development of board and executive presentations, joint venture and partnership presentations, annual reports, corporate publications, and sales and marketing collateral.
Partner with senior leadership to translate complex ideas into clear visual narratives and maintain quality, clarity, and brand consistency in executive and external-facing materials.
Support additional creative initiatives that advance organizational priorities and strategic objectives.
Oversee the organization’s brand portfolio, including acquired and sub-brands, and maintain alignment with overall brand strategy.
Establish brand standards, guidelines, and governance processes; integrate acquired brands into the broader brand ecosystem; and provide direction on brand architecture, positioning, and visual identity evolution.
Oversee website design, functionality, and ongoing optimization, partnering with product, communications, and external vendors.
Manage website creative priorities, including updates, enhancements, and new content development.
Manage internal creative talent and external partners, allocate resources, coach and develop staff, and contribute to future team design and scaling plans.
Serve as the primary liaison between creative, product, and communications teams; align priorities with organizational strategy and manage stakeholder expectations.
Identify opportunities to improve efficiency, quality, and creative impact, and contribute to creative capability development, campaign planning, product launches, and key initiatives.
Handle PHI for document and report preparation in accordance with applicable policies and HIPAA requirements.