Creative Services Manager

VieMed Healthcare • Lafayette, LA

1d • Onsite

About The Position

This role is responsible for overseeing creative operations, workflow management, creative direction, brand stewardship, and team leadership within the organization. The Creative Services Manager will manage the intake and delivery of creative assets, ensure brand consistency, lead the development of high-impact materials for executives and external audiences, and oversee the brand portfolio and digital presence. The position also involves managing internal creative talent and external partners, fostering cross-functional collaboration, and contributing to strategic creative initiatives. A key aspect of this role includes handling Protected Health Information (PHI) for document and report preparation, adhering strictly to HIPAA Privacy Rule policies.

Requirements

• 5+ years of experience in creative services, design operations, or related roles
• Experience managing creative workflows across multiple concurrent projects
• Strong understanding of brand management and design principles
• Ability to collaborate cross-functionally and influence stakeholders
• Strong communication skills, with the ability to translate complex ideas into visual concepts

Nice To Haves

• Experience managing designers or creative teams
• Background in graphic design or creative production
• Experience supporting executive-level communications and presentations
• Familiarity with project management tools (e.g., Asana, Monday, Jira)

Responsibilities

• Own intake, prioritization, and tracking of all creative requests across the organization
• Establish and maintain scalable workflows, timelines, and project management systems
• Balance competing priorities across product, marketing, and communications
• Ensure consistent, on-time delivery of high-quality creative assets
• Uphold and evolve brand standards across all channels and outputs
• Provide creative direction and feedback to designers and contributors
• Ensure visual consistency across campaigns, product materials, and communications
• Translate strategic objectives into compelling, effective creative execution
• Lead the design and development of high-impact, high-visibility materials, including board and executive presentations, joint venture and partnership presentations, annual reports and corporate publications, and sales and marketing collateral
• Partner with senior leadership to translate complex ideas into clear, compelling visual narratives
• Ensure all executive and external-facing materials reflect the highest standards of quality, clarity, and brand consistency
• Support additional creative initiatives as needed to advance organizational priorities and strategic objectives
• Oversee the organization’s brand portfolio, including acquired and sub-brands, ensuring alignment with overall brand strategy and consistency across all touchpoints
• Establish and maintain brand standards, guidelines, and governance processes across all brands within the portfolio
• Partner with internal stakeholders to integrate newly acquired brands into the organization’s broader brand ecosystem
• Provide strategic direction on brand architecture, positioning, and visual identity evolution
• Oversee the design, functionality, and ongoing optimization of the organization’s website(s)
• Partner with product, communications, and external vendors to ensure the website effectively supports business goals, user experience, and brand representation
• Manage website-related creative priorities, including updates, enhancements, and new content development
• Manage internal creative talent (e.g., graphic designer(s)) and external partners (freelancers, agencies)
• Allocate resources effectively based on organizational priorities
• Coach and develop creative staff to elevate output, capability, and consistency
• Contribute to future team design and scaling plans
• Serve as the primary liaison between creative, product, and communications teams
• Align creative priorities with broader departmental and organizational strategy
• Facilitate collaboration and proactively manage stakeholder expectations
• Ensure creative work effectively supports product initiatives, campaigns, and communications
• Identify opportunities to improve efficiency, quality, and creative impact
• Help define and evolve the organization’s creative capabilities and structure
• Contribute to campaign planning, product launches, and key initiatives from a creative perspective
• Handle Protected Health Information (PHI) for duties related to document and report preparation, adhering to HIPAA Privacy Rule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed