Creative Services Coordinator, Communications Department- Temporary, Part-Time (0.6) (Until June 2027)

CHEO • Ottawa, ON

5d • CA$36 - CA$42

About The Position

CHEO is a global leader in pediatric health, serving over 500,000 children and youth annually. The Creative Services Coordinator will support CHEO's commitment to making a difference in the lives of children, youth, and families by providing exceptional care and services. This role acts as a central point of contact between requestors and the creative team, coordinating requests, timelines, resources, and administrative processes. The Coordinator will translate project requirements into clear briefs, track deliverables, manage logistics, and support day-to-day operations to ensure creative projects are delivered on time, on brand, and within approved scope.

Requirements

• Minimum of a three (3)-year diploma in the field of multimedia, creative production, communications, design, or a related field (Essential)
• Minimum of one (1) year of experience in a multimedia creative services environment, supporting project delivery, coordination, scheduling, or administrative workflows, rather than hands‑on production. (Essential)
• Minimum of three (3) years of experience in multimedia teams, with demonstrated understanding of creative production lifecycles, workflows, and requirements (Essential)
• Self-directed with the advanced ability to plan, organize and prioritize projects according to priority, and ability to ask questions and to identify difficulties in meeting deadlines (Essential)
• Computer literacy with Microsoft 365 (Essential)
• Criminal Record Check (Level 1) (Essential)

Nice To Haves

• Proven customer service experience (Preferred)
• Experience working within a large organization (Preferred)
• Familiar with Asana (Preferred)
• Knowledge of the Adobe Creative Suite (Preferred)
• Project Management Certification (Preferred)
• Lean Yellow Belt certification (Preferred)
• Bilingualism (French/English) (Preferred)

Responsibilities

• Act as a central point of contact for Creative Services requests, liaising with internal requestors to clarify scope, objectives, timelines, and required information.
• Coordinate intake, scheduling, prioritization, and tracking of Creative Services projects to support workflow and delivery of projects in a timely and consistent fashion.
• Ensure required information is collected upon intake and that expectations with requestors are clearly communicated and managed, including timelines, dependencies, reviews and required approvals, coordinating revisions as required.
• Assess each request to support compliance with brand, copyright requirements and CHEO policies, and support discussions regarding timelines, cost considerations, and available alternatives.
• Develop and maintain project schedules and tracking tools, monitor progress and follow up on outstanding actions with Creative Services team members.
• Support identification of project risks, issues, and dependencies, and escalate concerns to the Manager of Creative Services as appropriate.
• Coordinate project archiving and product delivery to requestors.
• Use project coordination tools and administrative systems to support planning, tracking, reporting, and workload visibility across Creative Services.
• Provide administrative, coordination, and reporting support to the Manager of Creative Services.
• Support logistics and administrative functions for Creative Services, including coordination of supplies, scheduling of project work, expense tracking, and other financial administrative duties.
• Ensure sensitive information related to Creative Services requests is handled appropriately, coordinating documentation and access requirements as needed.
• Perform other duties as required.

Benefits

• competitive salary and comprehensive benefits package
• unique culture that fosters dedication, communication, respect and teamwork
• place where your opinions will be respected, contributions valued and your initiatives rewarded
• family-friendly environment that supports you and your own family, as well as the children, youth and families we serve
• chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning
• support for continued education and learning
• potential for a relocation reimbursement benefit
• truly unique work environment

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree