Clinical Manager, Ambulatory Care – Temporary Full-Time (1.0) (until June 2027)

CHEO • Ottawa, ON

3d • CA$63 - CA$77 • Onsite

About The Position

CHEO is a global leader in pediatric health, serving over 500,000 children and youth annually. It has transformed into an integrated child and youth health system, excelling in clinical care, research, and education. CHEO is recognized as a top employer in Canada and the National Capital Region for its commitment to innovation, seamless care, and a supportive work environment. The Clinical Manager, Ambulatory Care is responsible for the safe, effective, and efficient delivery of services in the Ambulatory Care department, which includes surgical and medical sub-specialty clinics. This role involves managing health human resources, financial and physical resources, and organizational and clinical risk. The Manager is a key member of the Ambulatory Care Patient Care Leadership Team (PCLT) and collaborates with other departments to achieve organizational strategies. A significant focus is placed on quality improvement, utilizing methodologies like Lean to enhance patient outcomes. The successful candidate will embody CHEO's values, demonstrating a commitment to a family-centered approach, interprofessional collaboration, continuous learning, professional development, and evidence-based practice.

Requirements

• Bachelors degree or a member in good standing of a relevant professional designation (Essential)
• Demonstrated expertise in a leadership role (Essential)
• Demonstrated ability to effectively manage change (Essential)
• Superior communication skills, both oral and written (Essential)
• Strong interpersonal and organizational skills (Essential)
• Demonstrate initiative to problem solve complex problems and to adjust priorities (Essential)
• Criminal Record Check (Essential)

Nice To Haves

• Masters degree (Preferred)
• 5 years previous management experience in a hospital setting (Preferred)
• Clinical experience in a related setting (Preferred)
• Bilingualism (Preferred)

Responsibilities

• Manage human resources effectively, including ensuring adequate staff coverage, hiring, managing performance, and ensuring compliance with health and safety regulations.
• Work with the Ambulatory Care leadership team to establish and monitor outcome and safety indicators to advance evidence-based clinical practice.
• Implement departmental strategies and follow up on incident reports, recommending and implementing solutions to improve staff and patient safety.
• Manage budgets, monitor expenses, and process payments.
• Participate in the development of corporate goals and objectives with the Operations Director and Medical Directors.
• Monitor clinical, operational, quality, and fiscal indicators and make recommendations for departmental strategies.
• Foster an interdisciplinary, collaborative approach to care.
• Create and monitor metrics for clinical and administrative teams to ensure optimal patient outcomes and service delivery.
• Collaborate with leadership, staff, and physicians in other departments to ensure effective patient care/services.
• Represent Ambulatory Care on hospital committees as required.
• Liaise with external agencies to enhance regional relationships and projects.
• Lead and actively participate in quality improvement initiatives for the department.
• Ensure staff have adequate training to provide quality service.
• Liaise with departmental support services to ensure safe and effective service delivery.
• Maintain personal knowledge of pertinent EHR systems (Epic).
• Support a culture of continuous improvement and continuous learning.

Benefits

• competitive salary
• comprehensive benefits package
• unique culture that fosters dedication, communication, respect and teamwork
• place where your opinions will be respected, contributions valued and your initiatives rewarded
• family-friendly environment that supports you and your own family, as well as the children, youth and families we serve
• chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning
• support for continued education and learning
• potential for a relocation reimbursement benefit
• truly unique work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager