Creative Repair Specialist

Surface Experts of Harrisburg•Manheim Township, PA

1d•$20 - $24

About The Position

Surface Experts is seeking a hands-on, creative technician to complete on-site repairs to hard surfaces. Technicians typically complete four or more repairs per day, often in an hour or less, at locations such as apartments, hotels, moving sites, and construction sites. Repairs address minor damage to surfaces including bathtubs, cabinets, floors, appliances, countertops, furniture, and elevator panels. Each repair requires an individual solution and the ability to match colors and patterns across different designs, sheens, and materials. The role involves providing customer service, communicating with tenants and staff, recording repair progress and notes in a CRM/dispatch tool, and working with a designated support team to resolve problems. Technicians learn and follow the company’s five-step repair process and master the instruments and tools in their personalized toolkit. Paid onboarding includes learning alongside a trained technician, with ongoing repair training and career development. Surface Experts describes itself as a hard-surface repair company that aims to offer spot repair as an alternative to replacement or complete refinishing, reducing the waste of time, money, and materials sent to landfills. The company emphasizes strong relationships, collaboration, problem-solving, curiosity, continuous improvement, and following its repair process.

Requirements

Hands-on experience in some form of manual work, such as construction, manufacturing, painting, or sculpting.
Ability to see, distinguish, and replicate colors; familiarity with color and color matching is integral to the repair process.

Nice To Haves

Background in facilities maintenance.
Artistic experience in painting, sculpting, whittling, drawing, or other visual arts.

Responsibilities

Complete four or more creative repairs on-site each day.
Perform work at customer locations while providing good customer service and communication.
Problem-solve while completing repairs in settings such as apartments, hotels, moving sites, and construction sites.
Treat tenants and staff with exceptional customer service.
Update repair progress by entering information and notes in the CRM/dispatch tool.
Work with the designated Support Team to resolve issues.
Learn and apply the company’s five-step repair process.
Master the instruments and tools in the personalized toolkit.
Develop a unique solution for each repair.