Creative Repair Technician
About The Position
Surface Experts is hiring a Creative Repair Technician to perform on-site repairs to hard surfaces such as bathtubs, cabinets, floors, appliances, countertops, furniture, and elevator panels. Technicians typically complete four or more repairs per day, using creativity and attention to detail to match colors, patterns, sheen, and materials. Repairs usually take an hour or less, require only a small amount of product, and are designed to avoid unnecessary replacement or refinishing. The role involves working at customer locations, including apartments, hotels, moving sites, and construction sites. Technicians provide customer service, record repair updates in a CRM/dispatch tool, and collaborate with a designated Support Team when problems arise. Surface Experts provides tools, products, a company vehicle, paid onboarding and training, and ongoing repair training and career development. No prior surface-repair experience is required; the company will train successful candidates in its five-step repair process and use of the tools. Surface Experts describes itself as a hard-surface repair company seeking to reduce the waste of time, money, and materials associated with replacement and refinishing. Its mission is to develop outstanding teams by investing in strong relationships and solving customers’ problems.
Requirements
- Hands-on experience in some form of manual work, such as construction, manufacturing, painting, or sculpting.
- A keen eye for color matching and attention to detail.
- Interest in learning to repair bathtubs, counters, floors, and cabinets; prior repair experience is not required because training is provided.
- Familiarity with hand tools and an interest in mechanical or repair work.
- Strong communication skills and a customer-first mindset.
- Ability to work independently and as part of a team, with an excellent work ethic.
- Motivation to provide excellent service and go the extra mile to make customers happy.
Nice To Haves
- Background in facilities maintenance.
- Background in visual arts such as painting, sculpting, whittling, or drawing.
Responsibilities
- Complete four or more creative repairs on-site each day.
- Perform work at customer locations while providing good customer service and communication.
- Problem-solve while completing repairs in settings such as apartments, hotels, moving sites, and construction sites.
- Treat tenants and staff with exceptional customer service.
- Enter repair progress, information, and notes in the CRM/dispatch tool.
- Work with the designated Support Team to resolve issues.
- Learn and integrate the company’s five-step repair process into repair work.
- Master and use the instruments and tools in the personalized toolkit.
- Develop a unique solution for each repair, including matching colors and patterns.
Benefits
- Company car for job duties.
- Free uniforms.
- Paid time off, including paid holidays and accruable vacation.
- Profit sharing.
- Training and development, including paid new-hire training and ongoing repair training.
- Performance-based commissions starting on day one.
- No required overtime, nights, or weekends.
- Flexible work schedule that can accommodate midweek appointments.
- All necessary tools and products are provided.
- Mentorship opportunities and career development.
- Technician Support Team available to answer questions.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
